Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Projects
Languages
Certification
Work Availability
Timeline
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Jigar Tandel

Jigar Tandel

Summary

  • Results-driven professional with extensive experience in customer service, technical support, and project management
  • Currently pursuing an Honours Bachelor of Computer Science (Mobile Computing) from Sheridan College
  • Skilled in POS systems, CRM, cash handling, and programming languages (Python, SQL, C#, Swift, Java, C)
  • Proven ability to enhance customer satisfaction, optimize operations, and drive revenue growth
  • Seeking the role of Python Developer to leverage my skills and contribute to Company's success
  • Willing to learn new things and continuously improve skills to stay updated with industry trends

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cashier / Gas Station Attendant

Petro-Canada
05.2023 - Current
  • Cashier with exceptional accuracy
  • Promoted Petro-Canada's Loyalty card to 40-50% of people in a day
  • Conducted regular maintenance tasks, including cleaning fuel pumps and restocking supplies, ensuring a clean and safe environment.

Cashier / Customer Service Representative

Trelawny Convenience
09.2023 - 02.2024
  • Cashier with exceptional accuracy
  • Trained staff on customer service, boosting first-call resolution (30%) and reducing escalations (25%)
  • Administered heat mapping data to overhaul cashier station operations, cutting wait times by 25% and boosting completion rates by 10%, thereby improving customer satisfaction.

Record Manager

Balvant Tandel's Law Firm
05.2021 - 05.2023
  • Transformed the legal document management system, reducing storage needs by 60% and increasing productivity by 50%
  • Established a centralized records system, reducing search time by 25%
  • Implemented document scanning and digitization, improving digital record accuracy by 45%.

Computer Technician

A1 Computers and Printers
04.2022 - 01.2023
  • Optimized tech support processes, leading to a 30% decrease in response times and a 20% boost in customer loyalty via integrated in-person and remote support solutions
  • Implemented advanced tools that reduced repair time (30%) and boosted first-time fix rates (25%)
  • Developed customized hardware/software recommendations and efficient inventory management, resulting in a 20% faster turnaround and 10% happier customers.

Education

Honours Bachelor of Computer Science (Mobile Computing) - Computer Science

Sheridan College
Oakville, ON
12.2027

Skills

  • Python
  • SQL
  • C#
  • Swift
  • Java
  • C Language
  • Point-of-Sale Systems (POS)
  • Record Management
  • Customer Relationship Management
  • Cash Handling and Reconciliation
  • Communication (Verbal and Written)
  • Teamwork
  • Customer Service
  • Customer Assistance
  • Patience and Empathy

Personal Information

Date of Birth: 02/05/2004

Projects

SpendWell App

Developed a comprehensive personal finance management application designed to help users track their spending, create budgets, and achieve financial wellness. And worked as part of a collaborative team, contributing to the design and implementation of key features. Focused on UI design and Frontend Development.

Technologies Used:

Platform: .NET MAUI for cross-platform mobile and desktop application development.

Language: C# for backend logic and application development.

Tools: Visual Studio for development and debugging.

Languages

English
Professional Working
French
Limited Working

Certification

Google AI Essentials Certificate by Coursera - July, 2024 to July, 2024


Digital Marketing Certificate by Coursera - June 2024 to Present

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Cashier / Customer Service Representative

Trelawny Convenience
09.2023 - 02.2024

Cashier / Gas Station Attendant

Petro-Canada
05.2023 - Current

Computer Technician

A1 Computers and Printers
04.2022 - 01.2023

Record Manager

Balvant Tandel's Law Firm
05.2021 - 05.2023

Honours Bachelor of Computer Science (Mobile Computing) - Computer Science

Sheridan College

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