Dedicated and skilled Back of House Lead with 4 years of experience at Mark's, eager to bring a passion for excellence and teamwork to a dynamic environment. My background in managing Back-of-house operations and fostering a collaborative atmosphere equips me to contribute positively to your team. I am committed to supporting culinary creativity and achieving high standards, making a lasting impact while growing alongside an innovative team.
Team Leadership: Supervised and guided sales associates, while improving back-office operations.
Merchandise Organization: Arranged merchandise to make front-end activities run smoothly and improve the shopping experience.
Store Cleanliness: Maintained a clean store and set up merchandise displays to keep customers happy.
Transaction Handling: Processed sales, returns, and exchanges with the POS system, providing great customer service.
Customer Support: Worked with shift managers to quickly address and solve customer issues.
Team Training: Trained and oversaw team members, encouraging new ideas, and meeting deadlines.
Inventory Management: Set up effective systems for managing backstock and keeping accurate SKU/UPC records.
Process Improvement: Improved workflows to lower operational costs.
Supply Management: Ordered and purchased office supplies and store equipment.
Inventory Checks: Conducted weekly cycle counts with RFID to ensure inventory accuracy.
Reporting: Prepared daily reports on sales, returns, and performance metrics.
BOL Handling: Managed BOL receipts in the PMM system and communicated promptly with customers about office tasks.