Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
RegisteredNurse
JIGAR PATEL

JIGAR PATEL

Calgary,Alberta

Summary

Highly adaptable Pharmacist delivering medical assistance and support to patients in busy, pharmacy environment. Determined and engaging individual with skills in workflow and F11. Capable of maintaining medication controls and patient confidentiality, as well as monitoring employee performance, maintaining customer satisfaction. Well-organized and diligent pharmacy professional with good verbal and written communication skills. Oversee busy pharmacy operations to fill over 550 orders per day while achieving operational goals. Knowledgeable about leading team members, coordinating supplies and consulting with individuals to offer assistance and care. Highly organized, efficiency-driven and dedicated to error prevention. Dedicated experienced Pharmacist ensuring accurate review, processing and dispensing of medications in alignment with orders. Skilled in collaborating with team members to expedite urgent requests while maintaining impeccable focus on safety, accuracy and confidentiality. Advanced communicator with all levels of staff, clients, management and healthcare administrators. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Efficient Pharmacist Assistant Manager commended for increasing pharmacy sales by 17% over the past 1 year. Active and energetic with knowledge of medical terms, medications and local, state and federal regulations affecting the dispensation of medications. Talented at providing high-quality customer service, resolving conflicts and addressing customer concerns.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Pharmacy Manager

Costco Wholesale CANADA
Calgary, AB
01.2022 - Current
  • Supervised work of pharmacy clerk and technicians to optimize service quality and productivity.
  • Maintained smooth day-to-day operations in the pharmacy department.
  • Counseled patients on proper use of over-the-counter medications and explained potential side effects.
  • Promoted pharmacy services to patients and medical providers.
  • Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
  • Developed policies and procedures for effective pharmacy management.
  • Implemented procedures necessary for compounding, mixing, packaging and labeling.
  • Liaised with physicians and patients on proper dosage and potential adverse drug interactions.
  • Optimized inventory organization and upkeep procedures.
  • Developed policies and procedures for automatic dispensing devices such as FastFill 54 and Kirby Lester.

Pharmacy Manager

Costco wholesale
Alberta
08.2020 - 01.2022
  • Managing staff of 15 employees in Pharmacy department
  • Working in collaboration with Merch manager to Plan OTC End cap to drive up sales
  • Work in collaboration with Ancillary manager and warehouse manager to improve pharmacy business and member satisfaction
  • Achieve pharmacy goals set by regional office and be competitive in the market
  • Managing Pharmacy budget and best utilization of resources provided
  • Writing and delivering employee performance reviews.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
  • Delivered training on medical device use and storage to enhance support for different groups of patients.
  • Implemented procedures necessary for compounding, mixing, packaging and labeling.

Clinical Pharmacist

Costco Wholesale
Calgary, Alberta
02.2017 - 08.2020
  • Vaccinated patients to provide immunity against influenza, pneumonia and other diseases
  • Accurately fill prescription; consult with physicians and patients on medication dosage, drug interactions, diabetic testing supplies and potential side effects of prescription and OTC medications insuring for patients' safety and satisfaction
  • Trained and mentored staff on workflow management
  • Managed to achieved best wait time and on target percentage under management and training provided
  • Approved by ACP for Additional prescribing authority.

Pharmacy Technician

Costco Wholesale
Brampton, Ontario
06.2015 - 02.2017
  • Processed prescriptions in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.

Pharmacy Assistant

Costco Wholesale
Mississauga, Ontario
05.2014 - 06.2015
  • Merchandised over-the-counter goods and rotated stock
  • Processed incoming drug orders
  • Counted and labeled prescriptions with correct item and quantity
  • Verified order information against computer database
  • Cashing prescriptions at Pick up counter

Education

Bachelor of Pharmacy (B.Pharm) - Pharmacy

Nirma Univeristy
India
04.2013

Pharmacy Technician: Pharmacy Technician -

Humber College
04.2015

Skills

  • Medication dispensing and immunizations Patient education and counseling Regulatory Compliance
  • Confidentiality requirements Inventory Management
  • Loss prevention controls Drug utilization review
  • Ordering Lab test
  • Schedule 1 drug prescribing
  • Customer service, education, and counseling Drug inventory management
  • Workflow training and F11 training On target percentage management
  • Policy and Program Development
  • Patient Care and Education
  • Wellness Services
  • Profitability Strategies

Certification

  • First Aid and CPR-C certificate
  • Additional Prescribing Authority with Alberta College Of Pharmacy
  • Migraine therapies and nerve blocking Training
  • Antibiotic Stewardship (Stanford Medical)

Timeline

Assistant Pharmacy Manager

Costco Wholesale CANADA
01.2022 - Current

Pharmacy Manager

Costco wholesale
08.2020 - 01.2022

Clinical Pharmacist

Costco Wholesale
02.2017 - 08.2020

Pharmacy Technician

Costco Wholesale
06.2015 - 02.2017

Pharmacy Assistant

Costco Wholesale
05.2014 - 06.2015

Bachelor of Pharmacy (B.Pharm) - Pharmacy

Nirma Univeristy

Pharmacy Technician: Pharmacy Technician -

Humber College
JIGAR PATEL