Summary
Overview
Work History
Education
Skills
Timeline
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Jifa Joseph

Toronto,ON

Summary

Dynamic and results-oriented technical sale professional with the experience of building relationships, cultivating partnerships and growing profit channels. Well-organized, reliable and experienced in providing quality product recommendations and solutions to meet customer needs and exceed expectations. Seeking to leverage expertise in digital marketing, sales techniques, and market analysis to contribute to the success of organizations.

Overview

10
10
years of professional experience

Work History

Process Associate

Estee Lauder
Toronto, Ontario
03.2023 - 12.2024
  • Developed and implemented process improvement initiatives to streamline operations.
  • Organized and coordinated team meetings to discuss project progress and objectives.
  • Analyzed data from customer surveys to identify areas requiring improvement in processes.
  • Identified opportunities for process optimization using continuous improvement techniques.
  • Provided support to stakeholders during product testing activities.
  • Tracked key performance indicators to measure effectiveness of processes and procedures.
  • Maintained accurate records of all process changes and updates.
  • Collaborated with cross-functional teams to ensure alignment between business goals and processes.
  • Ensured that all documents related to process are up-to-date according to company guidelines.
  • Performed regular audits on existing processes for accuracy, reliability, efficiency, scalability.

Sales Excecutive

Buchanan Technologies
Charlottetown, Prince Edward Island
01.2021 - 12.2023
  • Networked with current and potential customers and industry partners to continuously further sales and marketing goals.
  • Monitored social media for trending news, ideas and feedback.
  • Presented findings to management and executive leadership and fielded questions to help refine strategies.
  • Established relationships with vendors for cost-effective production of materials used in marketing efforts.
  • Monitored competitor's activities, trends, and market conditions.
  • Coordinated with other departments to ensure successful execution of marketing plans.
  • Managed budgets associated with each project while staying within set guidelines.
  • Provided administrative support to supervisor and teammates.
  • Performed administrative duties such as scheduling meetings, preparing documents.
  • Summarized raw data and analyses and made recommendations based on findings.
  • Assisted teams with aligning marketing strategies and objectives based on data-driven insights.

Solution Specialist

Atelka
Sarnia, Ontario
10.2018 - 12.2020
  • Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
  • Identified areas of improvement in the customer service process and developed strategies to address them.
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Maintained accurate records of customer interactions for future reference.
  • Created reports on daily, weekly, monthly basis related to customer service activities.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Answered phone calls and responded to questions and concerns.
  • Monitored phone calls to promote better service and provide feedback.
  • Interpreted and explained work procedures and policies to brief staff.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.

IOT Specialist

IEC
Sarnia, Ontario
06.2017 - 08.2018
  • Coordinated with other departments to ensure efficient workflow processes.
  • Collaborated with marketing teams to develop promotional campaigns.
  • Participated in ongoing training and compliance activities.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Analyzed key performance indicators to identify effective strategies.
  • Analyzed company's expenditures and developed financial models.
  • Identified needs of customers promptly and efficiently.
  • Worked closely with human resources to support employee management and organizational planning.

Client Support Specialist

PWA
Trivandrum, India
06.2015 - 12.2015
  • Monitored account activities for suspicious patterns that could indicate fraudulent activity.
  • Verified customer signatures against signature cards on file at the branch.
  • Conducted research into customer questions or problems using available resources.
  • Provided excellent customer service by responding promptly to requests or inquiries.
  • Applied banking knowledge and credit union programs to boost after-market product sales.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Promoted available products and services to customers during service, account management and order calls.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.

Education

Post-Graduate Certificate - Information Technology Professional

Lambton College of Applied Arts And Technology
Sarnia, ON
09-2017

Bachelor of Science - Computer Science And Engineering

Anna University
TamilNadu, India
05-2015

Skills

  • Data Analysis
  • Social Media
  • Technological proficiency
  • Flexibility
  • Intuition
  • Emotional intelligence
  • Collaboration
  • Curiosity
  • Teamwork and Collaboration
  • Problem-solving
  • Excellent Communication
  • Multitasking
  • Attention to Detail
  • MS Office
  • Analytical and Critical Thinking
  • Data Entry
  • Project Management
  • Team Management

Timeline

Process Associate

Estee Lauder
03.2023 - 12.2024

Sales Excecutive

Buchanan Technologies
01.2021 - 12.2023

Solution Specialist

Atelka
10.2018 - 12.2020

IOT Specialist

IEC
06.2017 - 08.2018

Client Support Specialist

PWA
06.2015 - 12.2015

Post-Graduate Certificate - Information Technology Professional

Lambton College of Applied Arts And Technology

Bachelor of Science - Computer Science And Engineering

Anna University

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