Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jieyu Shi

Scarborough,Ontario

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

4
4
years of professional experience

Work History

Food and Beverage Manager

CoCo Fresh Tea & Juice
05.2020 - 03.2023
  • Resolved customer complaints involving food or beverage quality and service.
  • Maintained highest standards for beverage quality and service.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Managed bar and wait staff and directed hiring program.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Coordinated with catering staff to deliver food services for special events and functions.

Server

Alfy's Noodle House
04.2022 - 05.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Food Service Manager

Juicy Dumpling
09.2018 - 08.2019
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Education

Diploma - Culinary Management

George Brown College
Toronto, ON
04.2019

High School Diploma -

St.Francis High School
Calgary, AB
06.2017

Skills

  • Food and Beverage Operations
  • Customer Service
  • Staff Training
  • Team Leadership
  • Inventory Management
  • Problem-Solving
  • Recruitment and Hiring
  • Training and Onboarding

Languages

English
Chinese (Mandarin)

Timeline

Server

Alfy's Noodle House
04.2022 - 05.2022

Food and Beverage Manager

CoCo Fresh Tea & Juice
05.2020 - 03.2023

Food Service Manager

Juicy Dumpling
09.2018 - 08.2019

Diploma - Culinary Management

George Brown College

High School Diploma -

St.Francis High School

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Jieyu Shi