Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Jievy Lasola

300 Newfoundland Drive, St. John's,NL

Summary

Motivated and customer service-focused professional with over six years of experience in a fast-paced environment. Seeking an entry-level position to further develop current skills and experiences while contributing to the success of the organization. Committed to obtaining new clients and providing valuable assistance with daily activities in the workplace.

Overview

6
6
years of professional experience

Work History

Server

Dennys
12.2022 - Current
  • Serves patrons with food and beverages in a positive and friendly manner
  • Provides information to help food and beverage option
  • Transmits orders to the bar and kitchen by recording a guest's choices and identifying special dietary needs and special requests
  • Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to guest spills or other special needs
  • Maintains dining ambiance with an enthusiastic attitude.

Visitor Information Centre

City Of St.John's
05.2024 - 06.2024
  • Greeted and assisted visitors with information for local and state attractions, lodging, and other requested information
  • Created detailed monthly reports of visitor center statistics
  • Scheduled bookings over telephone and in person to arrange tour reservations
  • Assisted guests of various languages, ethnic backgrounds and countries in understanding significance and history of St.John's.
  • Improved visitor experience with effective coordination of special events and group tours.
  • Conducted engaging guided tours, enhancing visitor understanding of exhibits and local history.

Receptionist

All for Juan Garage
07.2021 - 09.2023
  • Confirmed appointments, communicated with clients, and updated client records.
  • Assisted customers with repair estimates and insurance paperwork
  • Maintained detailed records of customer interactions, vehicle repairs, and invoices
  • Coordinated with mechanics and technicians to ensure smooth workflow in the shop
  • Managed office supplies and ensured the front desk area was clean and organized

Banquet Server

Delta Hotels by Marriott
05.2023 - 03.2024
  • Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils
  • Circle around the event with trays of appetizers and beverages easily accessible to the guests
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.

Crew

Tim Hortons
03.2020 - 09.2022
  • Greeted customers to take food orders and provide menu information
  • Adhere to grooming and appearance standards.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.

Cleaning Services

VSCL Cleaning Services Ltd
03.2019 - 04.2021
  • Cleaned and sanitized bathrooms and refilled towel and paper dispenser
  • Collected and disposed of trash and other refuse in proper receptacles
  • Cleaning duties include carpet cleaning vacuuming and window cleaning.

Crew

E&E Drive in
11.2020 - 01.2021
  • Immense knowledge of making food items like hamburgers, fried chicken, pizzas, fish and chips and sandwiches
  • Extensive knowledge of personal hygiene, food service, health and safety standards
  • Familiarity with food handling, storage and stock rotation practices
  • Interpreted food order slip and prepared food according to customer orders
  • Marked date on all food containers and stored them in a proper and safe manner.

Education

Graduate Certificate - Tourism and Hospitality Services -

College of The North Atlantic
St. John's, NL
06.2024

Highschool Certificate - Accounting and Business Management -

Cebu Institute of Technology University (CIT-U)
Cebu City, Philippines
06.2015

High School -

St. Scholastica's Academy
Tabunok City, Philippines
06.2013

No Degree -

Talisay City Central School
Talisay Cebu, Philippines
06.2007

Skills

  • Effective time management skills
  • Detail-oriented and responsible
  • Fast learner
  • Punctual and have a positive attitude
  • Highly dependable
  • Exceptional customer service

Accomplishments

  • Canadian Red Cross Learning First Aid for Opioid Poisoning Emergencies Certificate of Completion, 05/27/24

References

  • John Murphy, Owner of VSL Cleaning Services, (709) 730-8888
  • Pankaj Kumar, Supervisor at Denny's Restaurant, (709) 986-5198
  • Erin Skinner, Mgr. at Tourism, Culture and Events, (709) 697-4419
  • Randy Mauri, owner of Juan Garage, (709) 330 7473

Timeline

Visitor Information Centre

City Of St.John's
05.2024 - 06.2024

Banquet Server

Delta Hotels by Marriott
05.2023 - 03.2024

Server

Dennys
12.2022 - Current

Receptionist

All for Juan Garage
07.2021 - 09.2023

Crew

E&E Drive in
11.2020 - 01.2021

Crew

Tim Hortons
03.2020 - 09.2022

Cleaning Services

VSCL Cleaning Services Ltd
03.2019 - 04.2021

Graduate Certificate - Tourism and Hospitality Services -

College of The North Atlantic

Highschool Certificate - Accounting and Business Management -

Cebu Institute of Technology University (CIT-U)

High School -

St. Scholastica's Academy

No Degree -

Talisay City Central School

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