Jichun(Coco) Wang
Calgary,Canada
Summary
Detail-oriented and dependable team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy.
Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Sales Associate
Michael Kors
08.2023 - Current
- Top 25 seller in Canada in 2023
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Sales Associate
Sotrendy Selection Ltd
01.2022 - 01.2023
- Top seller in Winnipeg in 2022
- Welcoming customers into the store
- Introducing and explaining to customers the products
- Recommending specific products or services based on the customer’s needs
- Processing sales transactions and receiving payment
- Managing inventory by keeping records of available products
- Clean and stock the sales floor and their workspace
- Keep up-to-date with knowledge for new and existing products
- Built relationships with customers to encourage repeat business.
Baker
Camille Bakery
10.2018 - 10.2021
- Produced consistently high-quality baked goods for customers.
- Scale and mix all the ingredients of daily products.
- Make and proof all the doughs.
- Shape the doughs following the standard the bakery requires
- Bake off and decorate the products.
- Inventory control and management.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
Administration Assistant
Jingquanli Ltd.
10.2013 - 09.2016
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted human resources department in maintaining up-to-date personnel records by collecting relevant documentation from employees periodically.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail.
Education
No Degree - Professional Baking Program
Red River College of Applied Arts, Science And Technology
Winnipeg, MB08.2017
Bachelor Degree - Administration Management Program
Zhongshan University
Guangzhou China07.2004
Skills
- Outgoing Personality
- Goal-Oriented
- Reliable and punctual
- Problem-Solving
- Multi-tasking strength
- Listening Skills
- Problem-solving skills
- Time Management
- Teamwork and Collaboration
- Customer Service
- Verbal/written communication
- Sales expertise
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working
Timeline
Sales Associate
Michael Kors
08.2023 - Current
Sales Associate
Sotrendy Selection Ltd
01.2022 - 01.2023
Baker
Camille Bakery
10.2018 - 10.2021
Administration Assistant
Jingquanli Ltd.
10.2013 - 09.2016
No Degree - Professional Baking Program
Red River College of Applied Arts, Science And Technology
Bachelor Degree - Administration Management Program
Zhongshan University