Jica Aranton
St. John's
Summary
Customer-oriented hospitality professional with 2 years of experience in hotel and restaurant operations. Delivered exceptional guest service, managed front desk operations, and coordinated events. Collaborated effectively with teams to resolve conflicts and maintain cleanliness and service standards in fast-paced environments.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Food Server Assistant
Winslowe Ridge Retirement Living
St. John's
01.2026 - 07.2026
- Delivered food and beverages to residents, enhancing dining experience.
- Cleaned and organized dining areas, creating a welcoming atmosphere for residents.
- Collaborated with kitchen staff to coordinate meal service and special dietary needs.
- Supported the setup and breakdown of dining events and activities for residents.
- Monitored dining room supplies and informed management to ensure uninterrupted service.
- Ensured compliance with health and safety regulations during food handling processes.
- Maintained adequate levels of linens, trays, and silverware items for customers and performed washing and sanitation.
Night Prep Cook
Karwood Retirement Retreat
St. John's
08.2025 - 10.2025
- Monitored inventory levels of kitchen items and placed orders.
- Maintained daily food usage records to comply with health regulations.
- Followed recipes to prepare meals according to customer specifications.
- Executed ingredient preparation techniques to uphold quality standards for menu items.
- Monitored and ordered kitchen inventory to ensure consistent availability of supplies.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
Line/Prep Cook
Kelseys Original Roadhouse
St. John's
03.2023 - 07.2025
- Cooked meats, fish, poultry or other foods using various methods such as baking, frying or grilling.
- Prepared ingredients by chopping vegetables and measuring spices for menu items.
- Assisted chefs by organizing workstations and ensuring proper tool availability.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Checked freshness of food and ingredients prior to use.
- Communicated effectively with fellow staff members regarding meal preparations.
- Supported training of new staff in food preparation techniques and kitchen procedures.
Guest Service Associate
TownePlace Suites By Marriott
Hamilton
07.2021 - 05.2022
- Greeted guests upon arrival and checked them in to their accommodations.
- Answered incoming calls from potential customers to answer questions about hotel amenities, rates, availability.
- Answered incoming calls from potential customers, providing information on hotel amenities, rates, and availability to assist in decision-making.
- Handled check-outs for departing guests by providing accurate billing statements and collecting payments.
- Handled check-outs for departing guests by providing accurate billing statements and collecting payment when necessary.
- Ensured guest satisfaction through engaging and friendly interactions, contributing to positive overall experience.
- Resolved customer service inquiries and complaints promptly to enhance guest experience.
Assistant Manager
McDonalds
Surigao City
03.2014 - 12.2020
- Supervised daily operations to ensure compliance with company standards and enhance overall service quality.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed inventory levels and coordinated stock replenishment to meet customer demand and reduce stockouts.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer complaints promptly, enhancing customer satisfaction and fostering loyalty.
- Implemented training programs to enhance employee skills and efficiency.
- Managed inventory levels and coordinated stock replenishment processes.
Education
Bachelor Of Science - Hospitality And Tourism Management
Niagara College
CanadaBachelor Of Science - Hotel & Restaurant Management
Surigao Education Center
PhilippinesSkills
- Food handling
- Health compliance
- Plate presentation
- Order processing
- Room assignment
- Service reporting
- Inventory management
- Guest relations
- Customer engagement
- Time management
- Team collaboration
- Effective communication
- Communication skills
- Detail-oriented
References
Don George Tana Jr.
Aircraft Tow Operator
PAL Airlines
Email: Don-george.tana@paltechnicalservices.com
Randy Flynn
Food and Beverage Manager
Winslowe Ridge Retireme Living
Email: randyflynn@kirbygroup.ca
Dylan Grinham
Lead Cook
Winslowe Ridge Retirement Living
Email: dylangrinham@me.com
Certification
Certificate of Accomplishment in Food & Beverage Services and Housekeeping Department, 2011
Standard First Aid & CPR/AED Level C
Expiry date: 2028-07-15
Timeline
Food Server Assistant
Winslowe Ridge Retirement Living
01.2026 - 07.2026
Night Prep Cook
Karwood Retirement Retreat
08.2025 - 10.2025
Line/Prep Cook
Kelseys Original Roadhouse
03.2023 - 07.2025
Guest Service Associate
TownePlace Suites By Marriott
07.2021 - 05.2022
Assistant Manager
McDonalds
03.2014 - 12.2020
Bachelor Of Science - Hospitality And Tourism Management
Niagara College
Bachelor Of Science - Hotel & Restaurant Management
Surigao Education Center