Summary
Overview
Work History
Education
Skills
Certification
References
Volunteer Experience
Languages
Timeline
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Jibril Adelani

Brampton,Canada

Summary

Dynamic and detail-oriented professional with a proven track record at Musket Transportation LTD, excelling in data accuracy and customer satisfaction. Strong communication and problem-solving skills led to a 97% customer satisfaction rate. Adept at multitasking and collaborating with teams to enhance operational efficiency and streamline processes.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Data Entry Clerk & Client support

Musket Transportation LTD
Mississauga, Canada
08.2025 - Current
  • Entered and updated data in company databases with accuracy in M200 and Intermodal Operations tool as needed.
  • Operated Booking maintenance and Work Order Management tools as needed to fix issues and ensure the accuracy and update of entered data.
  • Conducted quality control checks on data entries and corrected errors to enhance accuracy.
  • Collaborated with team members to streamline data entry processes, improving overall workflow efficiency.
  • Responded swiftly and professionally to emails, always staying updated on work orders, client requests, issue resolution and also to assist team members
  • Arranged and processed documents systematically to ensure compliance with US and Canada legal filing standards easy retrieval.
  • Answered incoming calls and directed callers to appropriate departments, enhancing customer support experience.

Gate Clerk

Musket Transportation LTD
Mississauga, Ontario
06.2025 - 08.2025
  • In-gated and Out-gated trucks under company procedures through M200, following compliance and ensuring constant database updates on all trucks and containers coming into and leaving container yard.
  • Operated Inventory management tool to keep tabs on all containers present in the yard, updating as necessary, and providing information to other team members.
  • Coordinated with drivers for timely processing at the gate, minimizing wait times.
  • Maintained precise written records of all gate activities to support compliance and reporting.
  • Conducted thorough inspections of freight for compliance and damage.
  • Kept a level head and keen eye at all times during slow, steady and extremely busy periods. Ensuring streamlined flow of inbound and outbound trucks into yard enhancing operational efficiency.
  • Monitored security protocols to ensure a safe working environment.
  • Communicated effectively with team members for smooth operations and to resolve issues.
  • Utilized radio communication systems for routine operations.

Rogers Sales Representative

United West Mississauga
Toronto, Canada
11.2024 - 03.2025

Sales and Service Representative

LANAKOS TRAVEL CONSULT
Accra, Ghana
06.2020 - 01.2023
  • Met with prospective customers face-to-face to determine, consult and document their needs.
  • Assisted customers with product selection and order placement.
  • Provided exceptional customer service through phone and email communication.
  • Addressed customer inquiries, complaints, and requests swiftly to enhance customer satisfaction
  • Assisted clients with travel planning and itinerary creation.
  • Tracked customer interactions using CRM software tools.
  • Resolved customer issues promptly and professionally, fostering long-term relationships.
  • Attended team meetings to discuss strategies for meeting sales goals and objectives.
  • Identified customer demands, planned best routes and itineraries to meet their satisfaction and budget.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.

Education

Associate of Science - Computer Programming And Analysis

GEORGE BROWN COLLEGE
Toronto, ON
12-2027

High School Diploma -

CORPUS CHRISTI SENIOR HIGH SCHOOL
Accra, Ghana
06-2019

Skills

  • Attention to Detail
  • Strong communication skills
  • Effective multitasker
  • Calm under pressure
  • Quick to adapt
  • Team collaboration
  • Problem solving
  • Meticulous planner
  • Budget management
  • Quality control
  • Fast Learner
  • Tech Savvy
  • Enjoys high paced work environments

Certification

  • G2 certified driver
  • Smart Serve
  • Food Safety (Handling)

References

References available upon request.

Volunteer Experience

  • Food Bank Worker, Fruitful Communities, Mississauga, Ontario, 08/01/23, Present, Repackaging bulky items (dry, fresh, frozen products) into smaller bags, following food safety guidelines., Sorting perishable products, and composting fruits or vegetables that are spoiled., Wear gloves and follow food safety procedures., Distribute food to the community during hours of operation. Follow end-of-shift cleaning procedures to the standard of the organization., Regularly and repetitively lift up to 50 lbs. Continuously standing on concrete floor (up to 6 hours), Working in cold temperatures (building in winter, in cooler or freezer)., Utilised hand trucks and available equipment efficiently and effectively, ensuring their proper maintenance and operational methods.
  • GEN NEXT Protocol Usher and Refreshments Team Lead, Fruitful House Family Church, Mississauga, Ontario, 09/01/23, Present, Maintaining order in the organizational system during live sessions., Training and mentoring new volunteers in various positions in the department., Providing valuable support to ministry teams in performing church activities, administrative support, and congregational outreach., Assisting operations where needed, increasing efficiency by assisting with Sunday service seating.
  • Canadian Congress on Inclusive Diversity & Workplace Equity Summit 2024, Handled reception, setup and registration of participants., Was responsible for data handling, registration forms and excel spreadsheets integration required for an organized and conventional database.

Languages

English, Native/Bilingual

Timeline

Data Entry Clerk & Client support

Musket Transportation LTD
08.2025 - Current

Gate Clerk

Musket Transportation LTD
06.2025 - 08.2025

Rogers Sales Representative

United West Mississauga
11.2024 - 03.2025

Sales and Service Representative

LANAKOS TRAVEL CONSULT
06.2020 - 01.2023

Associate of Science - Computer Programming And Analysis

GEORGE BROWN COLLEGE

High School Diploma -

CORPUS CHRISTI SENIOR HIGH SCHOOL
Jibril Adelani