JIBIN JOY
MANAGER
Whitby,ON
Summary
Professional in restaurant management who is dedicated, industrious, and experienced in daily planning and operations. competent in personnel development and training. Dedicated leader with a significant issue. Problem-solving and client-facing abilities. committed to giving clients the best possible service and making the workplace enjoyable for employees. knowledgeable about sanitary procedures and food safety.
Overview
2
2
years of professional experience
Work History
Shift Manager
Popeyes Louisiana Kitchen
10.2022 - Current
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Oversaw front to house personnel to maintain adequate staffing and minimize overtime
- Led and directed team members on effective methods, operations, and procedures
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
- Conducted health safety and sanitation process evaluations to identify and remedy any violations immediately.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours, and inventory movements.
- Exercised composure under pressure and in escalated customer service scenarios.
- Scheduled staff to establish adequate coverage during peak business hours.
- Built relationships with customers and managed accounts to drive revenue and profit.
Education
Diploma - Hotel and Restaurant Operations Management
Durham College
BSc. - Catering Science and Hotel Management
NIMIT
Skills
- Performance Improvement
- Inventory control and record keeping
- Staff Management
- Cost Controls
- Point of sale (POS)system operation
- Strategic Forecasting
- Opening and Closing Procedures
- Team Meetings
Timeline
Shift Manager
Popeyes Louisiana Kitchen
10.2022 - Current
Diploma - Hotel and Restaurant Operations Management
Durham College
BSc. - Catering Science and Hotel Management
NIMIT
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