Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jibin Joseph

Calgary,Alberta

Summary

Highly motivated and service-oriented professional who excels in working in fast-paced environments. A resourceful and eager self starter with a positive and supportive approach to assisting others. Actively contributes to the achievement of team objectives. An excellent asset to any team that prioritizes customer satisfaction.

Overview

13
13
years of professional experience

Work History

Sales Manager

Shop the Cart
02.2023 - Current
  • Provided mentorship to new customer support team members, offering guidance on effective communication, issue resolution, and customer satisfaction strategies
  • Organized regular knowledge-sharing sessions within the support team, enhancing product knowledge and improving response times for customer inquiries
  • Developed and conducted training workshops covering customer service techniques, active listening skills, and handling challenging customer interactions
  • Created and updated a comprehensive internal knowledge base, ensuring that support agents had easy access to accurate and up-to-date information
  • Collaborated with product and development teams to identify common customer pain points, leading to targeted training sessions for support agents to address these issues.

Sales Manager

Heavenly Health Care
07.2020 - 08.2020
  • Delivered good customer service by welcoming and hosting clients in the office and at off-site sales
  • Assisted with merchandising and restocking/refreshing product displays and ensured product availability
  • Operated the computerized cash register and inventory system
  • Handled returns, gift cards, donation forms, customer complaints, and special requests
  • Worked with volunteers and other staff to build sales and developed a good working relationship with staff and volunteers; adaptable to dynamic situations in a fast-paced environment
  • Assisted in keeping the store neat, clean, and attractive to customers
  • Received and replenished inventory on the shelves, paying close attention to details
  • Helped customers retrieve their products and respond to their questions.

Sales Associate

Shop n Save
10.2011 - 06.2016
  • Provided an engaging customer experience by greeting and assisting customers in a friendly and professional manner, answering their questions, and providing product information as needed
  • Maintained accurate inventory records by using computerized systems to track sales, returns, and exchanges, as well as monitoring product levels and coordinating with vendors to restock items as needed
  • Resolved customer complaints and issues by actively listening to their concerns, empathizing with their situation, and providing appropriate solutions that meet their needs
  • Collaborated with team members, including volunteers and other staff, to achieve sales targets and improve store operations, sharing feedback and insights to improve processes and workflows
  • Maintained a clean and organized store environment by regularly restocking and refreshing product displays, as well as ensuring that the store was free from clutter and debris
  • Additionally, assisted with receiving and unpacking inventory, paying close attention to detail to ensure accurate tracking of all items.

Education

Bachelor of Computer Applications -

Madurai Kamaraj University
01.2011

Skills

  • Team player
  • Troubleshooting
  • Technical support
  • Interpersonal Skills
  • Communication
  • Critical thinker
  • Conflict resolution
  • Quality focused
  • Leadership abilities
  • Multi-tasking
  • Organizational skills
  • Attentive listener
  • Enthusiastic
  • Marketing
  • Sales

Languages

English
Full Professional

Timeline

Sales Manager

Shop the Cart
02.2023 - Current

Sales Manager

Heavenly Health Care
07.2020 - 08.2020

Sales Associate

Shop n Save
10.2011 - 06.2016

Bachelor of Computer Applications -

Madurai Kamaraj University

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Jibin Joseph