Jibi Kalloor
QC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Professional with strong background in customer interactions and service solutions.
Overview
8
8
years of professional experience
Work History
Assistant to Operations Supervisor
Remco
06.2022 - Current
- Responsible for staffing the department and developing associates to achieve desired results.
- Optimize warehouse operations, including inventory management, order fulfillment, and shipping, to maximize efficiency and accuracy.
- Corresponding with client on a daily basis to ensure accurate flow of their priorities and to accommodate any special requests.
- Collaborate with the technical support team to ensure prompt and effective resolution of customer issues.
- Cultivate strong relationships with suppliers and vendors to maintain a reliable supply chain.
- Continuously identify and implement process improvements to streamline operations and increase efficiency.
Seller Support Associate
Amazon
06.2020 - 05.2021
- Enhanced customer satisfaction by efficiently addressing and resolving support issues.
- Served as a trusted advisor to sellers, guiding them through account set up, listing optimization, order management, and dispute resolution processes.
- Issued credits for contested returns, shipping fees and damaged merchandise.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
- Provided seller support on refunds, posted feedback and policy changes.
- Provided sellers with accurate information concerning platform policies for sales, database issues, and listing inaccuracies.
- Collaborated with cross-functional teams to address seller concerns and improve support processes.
Revenue Cycle Officer
Inventurus Knowledge Solutions
12.2018 - 04.2020
- Worked on the Account Receivables of the Providers in U.S from Insurance companies.
- Analyze the reason of claim denial and resubmit the claim by making sure everything is appropriate.
- Submission of any additional records needed for the adjudication of claims.
- Follow up on the claim status through websites or on calls.
- Identifying and billing secondary or tertiary insurances.
- Checking eligibility and benefits verification.
SAP HR Payroll Associate
Wipro
12.2016 - 12.2018
- Working on the SAP Platform to set up a tax profile for employees in the United States.(New Hire/Existing) in
- Making changes in SAP for employee records related to tax so that there is no negative impact on employees pay check.
- Ensuring that the various events in the life cycle of an employee are recorded in the database.
- Setting up the employees sent for assignments to host countries as per the various tax scenarios.
- Running simulations to avoid any errors during the pay run.
- Coordinating with the onshore counterparts as well as other teams to ensure timely, error- free pay run.
- Conducting instructions sent by the IRS for the employees.
- Resolved payroll discrepancies promptly, addressing employee concerns efficiently and professionally.
Education
ACS- International Trade - Business
Cegep Marie Victorin
Montreal, QC01-2022
Master of Commerce - Accounting And Finance
Mumbai University
Mumbai, India03-2017
Bachelor of Commerce - Accounting And Finance
Mumbai University
Mumbai, India03-2015
Skills
- Operations support
- Customer service
- Inventory management
- Computer skills
- Excel spreadsheets
Languages
English
Full Professional
French
Limited Working
Timeline
Assistant to Operations Supervisor
Remco
06.2022 - Current
Seller Support Associate
Amazon
06.2020 - 05.2021
Revenue Cycle Officer
Inventurus Knowledge Solutions
12.2018 - 04.2020
SAP HR Payroll Associate
Wipro
12.2016 - 12.2018
ACS- International Trade - Business
Cegep Marie Victorin
Master of Commerce - Accounting And Finance
Mumbai University
Bachelor of Commerce - Accounting And Finance
Mumbai University
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