Jiayue Zhang
Burnaby,BC
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Adept at managing budgets, payroll, invoicing and general accounting functions. Instrumental in keeping business operations fully compliant and working within budgetary guidelines.
Overview
2
2
years of professional experience
Work History
Product Manager
Wuhan FengMao Asset Management Group Co., LTD
12.2022 - 10.2023
- Increased product adoption by developing and implementing effective marketing strategies， and achieved more than 250,000 dollars monthly sale.
- Streamlined the product development process for faster time-to-market and improved efficiency.
- Collaborated with cross-functional teams to ensure smooth product rollouts and successful launches.
- Launched successful products by conducting thorough market research and identifying customer needs.
- Optimized product performance with data-driven analysis and continuous improvement initiatives.
Sales Associate
Token Toys
01.2022 - 08.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Bachelor of Arts - Communication
Simon Fraser University
Burnaby, BC09.2022
Skills
- Prioritization and Execution
- Research and Trend Analysis
- Product Vision and Strategy
- Customer segmentation
- Product positioning
- Team Collaboration
- Adaptability
- Budget Management
- Organizational Skills
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Japanese
Limited Working
Timeline
Product Manager
Wuhan FengMao Asset Management Group Co., LTD
12.2022 - 10.2023
Sales Associate
Token Toys
01.2022 - 08.2022
Bachelor of Arts - Communication
Simon Fraser University
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