Summary
Overview
Work History
Education
Skills
References
Affiliations
Accomplishments
Timeline
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Jiayu Dou

Thunder Bay,Canada

Summary

Dynamic and results-driven professional with experience at Tencent Holdings Ltd., excelling in project management and team collaboration. Proven ability to enhance stakeholder communication and drive project success. Skilled in customer service and proficient in POS systems, ensuring accuracy and efficiency in transactions while fostering a positive customer experience.

Overview

3
3
years of professional experience

Work History

Product Management Intern

Tencent Holdings Ltd.
Beijing, China
05.2024 - 08.2024
  • Coordinated cross-functional teams, including design, engineering, algorithm, exploitation, and testing, to drive the development of Weishi, Tencent’s short-video platform.
  • Supervised the work progress of each team, ensuring alignment with project milestones and timelines.
  • Created and maintained detailed project documentation, weekly and monthly reports, and timeline tracking to ensure transparency and effective stakeholder communication.
  • Acted as a liaison between technical teams and stakeholders to resolve blockers, clarify goals, and align on deliverables.

Cashier and Food Service Associate (Part-Time)

Famous Wok
Prince George, Canada
08.2022 - 07.2023
  • Conducted transactions on POS systems, handling various payment methods, including cash, debit, credit, and gift cards, with precision.
  • Served food, prepared bubble tea, and contributed to food display setup, ensuring an inviting and visually appealing ordering environment for customers.
  • Uphold sanitation standards by thoroughly cleaning the shift area, ensuring a hygienic and organized workspace.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Maintained cleanliness of the checkout area including countertops, registers, and floors.
  • Ensured compliance with all safety regulations within the store environment.

Cashier (Part-Time)

Sport Chek
Prince George, Canada
07.2021 - 07.2023
  • Managed diverse payment transaction using POS systems, including cash, debit, credit, and gift cards, ensuring accuracy and efficiency in processing.
  • Performed daily cash register reconciliations and maintained accurate financial transaction records.
  • Provided exceptional customer service by addressing inquiries about products, and providing post-sale assistance.
  • Resolved customer complaints professionally in accordance with company policy.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained the cleanliness of the shift area.

Education

Master of Economics -

Lakehead University
Thunder Bay, ON, Canada
12-2025

Bachelor of Commerce - Accounting

University of Northern British Columbia
Prince George, BC, Canada
05-2023

Skills

  • Experienced cashier skills
  • Customer service
  • Team collaboration
  • Attention to detail
  • Effective communication
  • Project management
  • Social media strategy
  • Computer proficiency

References

  • Mrs. Angelique Wilhelmsen, General Manager, Sport Chek, +1 (250) 301-5010, Angelique.Wilhelmsen@sportchek.ca
  • Ms. Peiling Ma (Yuki), Manager, Famous Wok, +1 (250) 640-8337, peiling675@gmail.com

Affiliations

  • Independently designed, planned, and organized two inclusive activities for people with intellectual disabilities in collaboration with Tencent staff: a basketball match event that paired employees with individuals with disabilities to promote inclusivity and team-building, and an art and drawing workshop fostering creative expression and engagement through shared artistic experiences.
  • Volunteer, Charity Sale for Autistic Children – Registered donated items for a charity auction, promoted and sold goods during the event, assisted in displaying auction items, and calculated total proceeds from sales and donations to support children with autism.

Accomplishments

  • Built a gaming content channel on Bilibili with 107,000+ followers, creating and publishing engaging gameplay videos with over 22 million total views. Grew audience organically through consistent, high-quality content, audience interaction, and strategic use of platform features. Recognized as a verified creator and collaborated with other influencers and brands to expand reach and engagement.

Timeline

Product Management Intern

Tencent Holdings Ltd.
05.2024 - 08.2024

Cashier and Food Service Associate (Part-Time)

Famous Wok
08.2022 - 07.2023

Cashier (Part-Time)

Sport Chek
07.2021 - 07.2023

Master of Economics -

Lakehead University

Bachelor of Commerce - Accounting

University of Northern British Columbia
Jiayu Dou