Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jiaying (Zoey) Zuo

Coquitlam,BC

Summary

The motivated and capable individual with diverse experience in finance and service industries. Degree in finance, pursuing MBA. Worked at Qishang Bank in China as Teller, Supervisor, and Operations Department Administrative Assistant, showcasing strong customer service skills, operations management, and compliance. Part-time experience at The Groom Room and Sharetea in Canada demonstrate service-oriented skills. Proficient in Microsoft Office software, Photoshop, and Adobe Premiere Pro. Works well in teams and handles tough situations effectively.

Overview

9
9
years of professional experience

Work History

Barista

Sharetea
01.2023 - Current

● Make and serve hot and cold beverages

● prepare ingredients and make toppings

● Greet and interact with customers

● Take orders and process payments

● Maintain and sanitize the work area

Groomer's Assistant

The Groom Room
12.2022 - 02.2023

● Bathe, brush, and dry dogs in preparation for grooming

● Clean and maintain the grooming area and equipment

● Handle and restrain animals as needed during grooming

Operations Department Administrative Assistant

Qishang Bank Headquarters
11.2020 - 09.2022

● Responsible for the centralized authority of counter business at branch outlets.

● Review the large-sum business transactions of the whole bank.

● Review of company account opening.

● Standardize the bank's internal business rules and regulations.

● Supervise, inspect and guide the business of each branch.

Supervisor

Qishang Bank Branch
12.2018 - 11.2020

● Monitoring and supervising the work of bank tellers.

● Checking branch transactions to keep rights and compliance.

● Validated and analyzed account data to ensure accuracy and compliance

● Communicate instructions from management and training tellers

● Reporting relevant statements of the network to management

Teller

Qishang Bank Branch
06.2015 - 12.2018

● Greeting customers and providing a friendly and welcoming atmosphere.

● Processing customers' transactions of deposits and withdrawals

● Opening individual and company account for customers.

● Promoting and selling bank products and services.

● Resolving customer other issues

Education

MBA - International Business

Trinity Western University
Langley, BC
09.2024

Bachelor of Arts - Banking And Finance

Shandong University of Finances And Economics
China
06.2015

Skills

  • ✓ Proficiency in Microsoft Office software, such as Word, Excel, Office, etc
  • ✓ Simple Photoshop and Adobe Premiere Pro
  • ✓ Patience and empathy towards customers and solving problems skills
  • ✓ Excellent time management skills, rationalize the time between work and study and complete tasks on time
  • ✓ Enjoy working in a team environment
  • ✓ Love my job and have a sense of responsibility
  • ✓ Demonstrated ability to handle tough situations and work hard to overcome challenges

Languages

Chinese (Mandarin)
Native or Bilingual
English
Professional Working

Timeline

Barista

Sharetea
01.2023 - Current

Groomer's Assistant

The Groom Room
12.2022 - 02.2023

Operations Department Administrative Assistant

Qishang Bank Headquarters
11.2020 - 09.2022

Supervisor

Qishang Bank Branch
12.2018 - 11.2020

Teller

Qishang Bank Branch
06.2015 - 12.2018

MBA - International Business

Trinity Western University

Bachelor of Arts - Banking And Finance

Shandong University of Finances And Economics
Jiaying (Zoey) Zuo