Jiaxin Miao
Daly City
Summary
Client-focused banking professional delivering exceptional service through meaningful client relationships. Expertise in conducting financial conversations to identify client needs and promote digital banking solutions, ensuring compliance and operational excellence while enhancing customer loyalty and branch growth.
Overview
8
8
years of professional experience
Work History
Associate Banker
JPMorgan Chase Bank
01.2022 - Current
- Deliver exceptional service by building meaningful relationships with clients through every interaction.
- Conduct financial conversations to understand clients' goals and identify opportunities to deepen banking relationships.
- Open and maintain consumer checking, savings, and specialty accounts while ensuring compliance with bank policies and regulatory requirements.
- Educate clients on digital banking solutions, including the Chase Mobile app, Online Banking, Zelle, direct deposit, and self-service tools to improve convenience and engagement.
- Process a high volume of transactions accurately and efficiently, including deposits, withdrawals, cashier's checks, loan payments, wire requests, and account servicing.
- Introduce relevant banking products and services based on clients' financial needs and refer clients to Relationship Bankers, Home Lending Advisors, Business Relationship Managers, and Financial Advisors when appropriate.
- Resolve client concerns with professionalism, empathy, and sound judgment, creating positive experiences and strengthening client loyalty.
- Collaborate closely with branch partners to achieve customer service, operational, and business development goals.
- Maintain strict adherence to operational controls, risk management procedures, and regulatory compliance while protecting client information.
- Balanced cash drawer daily with a high degree of accuracy while maintaining operational excellence.
Grocery Shopper
Prime Now LLC
11.2020 - 03.2022
- Maintained high customer satisfaction by accurately selecting and fulfilling customer orders in a fast-paced environment.
- Managed multiple priorities while consistently meeting productivity and quality expectations.
Chinese Teacher
Cheerful Mandarin Language School
12.2018 - 03.2020
- Designed engaging lessons that enhanced student participation and communication skills.
- Developed positive relationships with students and families through tailored instruction and support.
Education
Business Finance -
San Francisco State University
Skills
- Consumer Banking
- Account Opening
- Client Needs Discovery
- Cross-Selling & Referrals
- Digital Banking Solutions
- Financial Conversations
- Risk Management & Compliance
- Branch Operations Management
- Problem Resolution
- Customer Experience
- Team Collaboration
- Communication
- Attention to Detail
- Time Management
- Relationship Building
Languages
- English
- Mandarin Chinese
- Cantonese
Timeline
Associate Banker
JPMorgan Chase Bank
01.2022 - Current
Grocery Shopper
Prime Now LLC
11.2020 - 03.2022
Chinese Teacher
Cheerful Mandarin Language School
12.2018 - 03.2020
Business Finance -
San Francisco State University