PC Troubleshooting: Familiar with diagnosing and resolving hardware and software issues on PCs to ensure optimal performance
Networking Protocols: In-depth knowledge of LAN/WAN, BGP, MPLS, and VXLAN for efficient network management and optimization
OS & Software: Strong familiarity with Windows, MS Office, and Lotus Notes, ensuring effective support across various platforms
Languages: Fluent in English and Mandarin