Jiawen Zhu
Burnaby,BC
Summary
To seek and maintain a part-time or full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Barista
Hey! I Am Yogost
03.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Assistant Manager
Coco Fresh Tea&juice
10.2021 - 10.2023
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Cashier
Umi Sushi Express
07.2019 - 04.2020
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
Host
Great Buffet Of China
11.2013 - 06.2018
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Answered customer questions about hours, seating, and menu information.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Accommodated special seating requests for guests to enhance satisfaction.
- Relayed guest comments or suggestions to manager on duty for further action.
- Seated patrons based on guest preferences and seating availability.
- Opened and closed seating sections according to volume of guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Education
Associate of Arts - Interior Design
LaSalle College,
Vancouver04.2019
Skills
- Employee performance evaluations
- New Hire Training
- Fluent in Chinese
- Inventory and Stocking
- Product Knowledge
- Reliable and Responsible
- Attention to Detail
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Barista
Hey! I Am Yogost
03.2024 - Current
Assistant Manager
Coco Fresh Tea&juice
10.2021 - 10.2023
Cashier
Umi Sushi Express
07.2019 - 04.2020
Host
Great Buffet Of China
11.2013 - 06.2018
Associate of Arts - Interior Design
LaSalle College,
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