Overview
Work History
Education
Skills
Timeline
Generic

Jiawen Zhu

Burnaby,BC

Overview

10
10
years of professional experience

Work History

Assistant Manager

Coco Fresh Tea&juice
10.2021 - 10.2023
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Created employee schedules to align coverage with forecasted demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Cashier

Umi Sushi Express
07.2019 - 04.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.

Host

Great Buffet Of China
11.2013 - 06.2018
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Answered customer questions about hours, seating, and menu information.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Seated patrons based on guest preferences and seating availability.
  • Opened and closed seating sections according to volume of guests.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.

Education

Associate of Arts - Interior Design

LaSalle College,
Vancouver, BC
04.2019

Skills

  • Staff Management
  • Employee performance evaluations
  • Training
  • Employee scheduling

Timeline

Assistant Manager

Coco Fresh Tea&juice
10.2021 - 10.2023

Cashier

Umi Sushi Express
07.2019 - 04.2020

Host

Great Buffet Of China
11.2013 - 06.2018

Associate of Arts - Interior Design

LaSalle College,

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Jiawen Zhu