Jennifer Wu
Summary
Enthusiastic and reliable professional in retail industry, dedicated to providing excellent customer service with a smile and increasing sales by providing the ultimate customer experience. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
6
6
years of professional experience
Work History
Product Operations Senior Lead
Old Navy Emerald Hills
06.2024 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with cross-functional teams to help improve operational workflow.
- Optimized inventory management with regular analysis of stock levels and accurate forecasting methods.
- Improved product efficiency by streamlining operations processes and implementing new strategies.
Cosmetic Counter Manager
Nordstrom Toronto Eaton Centre
05.2022 - 06.2023
- Set and exceeded both company and personal sales goals by holding an increase in budget every month and hit sales targets, ranked #1 GWP counter and top personal sales performance
- Administered inventory control and monthly sales reporting
- Developed and sustained strong vendor relationships to maximize business results
- Led vendor events and promotions from scheduling to execution
- Built and maintained relationships with clients through timely check-ins and invites to exclusive events and promotions
- Partnered with various departments within Nordstrom to drive sales and provide excellence in client service.
Key Holder
L'Occitane Toronto Eaton Centre
09.2018 - 05.2022
- Supervised and trained store associates in sales and merchandising
- Provided outstanding customer service with every consultation (In-store services and Emailing/Messaging/Calling clientele)
- Supported store operations as a key holder
- Contributed business ideas to drive traffic into the store
- Changed monthly campaign visual merchandising and adjust store floor plans based on schematics
- Prepared shipping packages and labels
- Unpacking and sorting weekly shipments
- Assisted in inventory counting
- Worked and performed well on different locations when company needs required (operating at L'Occitane TD Centre location for over 3 months)
- Store-to-store merchandise transfer
- Performed the L'Occitane Rituals (hand massage, mini facials etc.).
Sales Team Member
MUJI Atrium Location
09.2018 - 11.2018
- Operated with a strong work ethic, professionalism, and the ability to work under pressure
- Organized and prioritized work to complete tasks in a timely, efficient manner
- Made all efforts to reach store sales goals
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Handled all merchandise with care and packed customer bags neatly.
Education
Diploma - Fashion Management
George Brown College
Toronto, Ontario04.2018
Diploma - Special Events Planning
George Brown College
Toronto, Ontario04.2016
Skills
- Business Planning
- Leadership
- Customer Service
- Effective Time Management
- Ability to Work in a Team
- Microsoft Office
- Administrative Tasks
- Setting Appointments
- Documenting
Languages
English
Native or Bilingual
Chinese Mandarin
Native or Bilingual
Timeline
Product Operations Senior Lead
Old Navy Emerald Hills
06.2024 - Current
Cosmetic Counter Manager
Nordstrom Toronto Eaton Centre
05.2022 - 06.2023
Key Holder
L'Occitane Toronto Eaton Centre
09.2018 - 05.2022
Sales Team Member
MUJI Atrium Location
09.2018 - 11.2018
Diploma - Fashion Management
George Brown College
Diploma - Special Events Planning
George Brown College
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