JIAQI (Amy) CHEN
Toronto,Canada
Summary
Honours Bachelor of Arts graduate student in Communication undergraduate degree from the University of Ottawa. Skilled in curating lesson plans and designing interactive academic activities to engage students and enhance learning outcomes. Recognized for excellent intercultural proficiency and friendly demeanour with the ability to form close interpersonal relationships with students. Seeking an Education Assistant role to achieve professional ambitions of pivoting into an educational leader.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress
Peking Duck
07.2023 - 05.2024
- Applied cross-cultural communication skills to engage with diverse customers and provide recommendations on menu items
- Collaborated with team members to coordinate work assignments to streamline service efficiency during high-traffic periods
- Addressed and resolved customer complaints by leveraging active listening and conflict management abilities to deliver appropriate solutions and ensure clients' satisfaction
ESL Teacher
Zhaoqing No. 13 Elementary School
06.2021 - 07.2021
- Provided academic assistance to Grade 4 ESL students to enhance English language communication, writing and grammar proficiencies
- Developed and delivered lesson plans based on curriculum requirements; implemented adjustments to course structure based on observations in students' tests and assignments to address knowledge gaps
- Graded students' assignments, tests and examinations; reviewed, verified and inputted students' grades into internal database
- Established close relationships with students by coordinating one-on-one communications to discuss personal and academic struggles while collaboratively developing solutions
- Supported classroom management initiatives by designing seating charts, establishing and enforcing clear expectations and assisting students in resolving conflicts
- Designed, led and supervised group activities to strengthen students' teamwork abilities while providing opportunities to practice conversational skills
Education
Honours Bachelor of Arts - Communication
University of Ottawa
Ottawa, ON06-2024
Skills
- Microsoft Office Suite
- Classroom Management
- Student Engagement
- Lesson Planning
- Curriculum Design
- Communication
- Relationship Management
- Emotional Intelligence
- Conflict Management
- Performance Evaluations
- Academic Development
- Time Management
Languages
English
Full Professional
Cantonese
Native or Bilingual
Mandarin
Native or Bilingual
Certification
- In the process of obtaining a First Aid/CPR Instructor Certification
Timeline
Waitress
Peking Duck
07.2023 - 05.2024
ESL Teacher
Zhaoqing No. 13 Elementary School
06.2021 - 07.2021
- In the process of obtaining a First Aid/CPR Instructor Certification
Honours Bachelor of Arts - Communication
University of Ottawa
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