Jiaqi Yan
Richmond,British Columbia
Summary
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Bilingual Patient Coordinator
Vancouver Laser and Skin Care centre
06.2023 - 09.2023
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Communicated with patients, caregivers and families members to relay diagnoses and treatment options.
Administrative Assistant
WoodLeaf Trading Inc
09.2022 - 05.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Volunteer researcher
SFU
01.2019 - 01.2020
- Letters For The Inside”, SFU, Responded to inmates' letters, and assisted their ongoing learning by investigating their requests for information, such as booklists, song lyrics, current news, and interpersonal ties from the outside.
- Gathered and organized information for research purposes.
- Performed research into study topics to increase knowledge and to provide valuable contributions.
Server & Cashier
Guadalupe, SFU
01.2018 - 01.2019
- Prepared, took and served food and drinks in a fast-paced and high-volume restaurant
- Greeted customers entering the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Barista, Waffle Cafe, SFU
01.2018 - 01.2019
- Made and served bubble tea, coffee and smoothies, including 50+ drinks
- Multi-tasked between barista and cashier position during busy hours to provide optimum customer service
- Trained new employees so they are well-adapted to handle various operations in the store, resulting in a more efficient work environment.
ESL Teacher
Juliard Language School
01.2013 - 01.2018
- Educated students in basics of English grammar and conversational speaking.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Coached students on English pronunciation and intonation for eloquent conversation.
- Set assessments to measure student progress and identify growth opportunities.
Sales Associate and Cashier
Michael Kors
07.2015 - 01.2016
- Recommend products and give style advice to help customers feel confident with their outfits and purchase decisions
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
Associate of Arts - Early Childhood Care And Education
UBC
08.2023
Bachelor of Art and Social Sciences -
Simon Fraser University
2018
Skills
- Proficient skills in Word, Excel, PowerPoint, and social media
- Detail-oriented with a mindset to continually build upon skill set and Knowledge
- Exceptional interpersonal skills to work efficiently in team settings and with clients from over 1 year of retail experience
- Strong writing skills gained from writing-intensive academic program
- Patient Care and Education
- Time Management
Timeline
Bilingual Patient Coordinator
Vancouver Laser and Skin Care centre
06.2023 - 09.2023
Administrative Assistant
WoodLeaf Trading Inc
09.2022 - 05.2023
Volunteer researcher
SFU
01.2019 - 01.2020
Server & Cashier
Guadalupe, SFU
01.2018 - 01.2019
Cashier
Barista, Waffle Cafe, SFU
01.2018 - 01.2019
Sales Associate and Cashier
Michael Kors
07.2015 - 01.2016
ESL Teacher
Juliard Language School
01.2013 - 01.2018
Associate of Arts - Early Childhood Care And Education
UBC
Bachelor of Art and Social Sciences -
Simon Fraser University
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