Jia Qi (JQ) Wu
Edmonton,AB
Summary
Adaptable specialist with a successful track record as a Workforce Planning and Labor Optimization Manager. Proficient in team optimization, Mizzisoft implementation, project oversight, conflict resolution, administrative support, and operations management. Fluent in English, Mandarin Chinese, and passive Cantonese. Dedicated to enhancing organizational efficiency and achieving excellence in diverse environments.
Overview
9
9
years of professional experience
Work History
Lab Assistant (PT)
Psychology Research Department, Zhejiang University
01.2019 - 01.2023
- Scheduled laboratory resources, equipment, and test subjects.
- Assisted researchers in conducting different experiments.
Manager of Workforce Planning and Labor Optimization
Imperial Pacific International (CNMI), LLC
01.2017 - 02.2018
- Maximized performance by monitoring daily activities and mentoring team members .
- Responsible for approving schedules, leave requests, and overtime (OT) within the Workforce Planning and Casino Department.
- Created the initial framework of Mizzisoft, a labor management system, to accommodate the unique needs of different departments (1000 personnel), while working in conjunction with Mizzisoft and management to enhance and test the structure, ultimately replacing Kronos
- Fostered relationships with internal personnel to cultivate optimal service levels, attrition and quality.
- Coordinated and prioritized essential training courses for employees within the Workforce Planning and Casino Department."
Management Trainee of Casino
Imperial Pacific
12.2016 - 02.2017
- Rotated through various departments and learning the fundamental aspects of daily operations.
- Gained knowledge of department policies, protocols and processes.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted established management staff with operational oversight, and process improvement strategies.
Restaurant Manager
Jagga
03.2015 - 08.2016
- Promoted positive atmosphere and to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Kept facility compliant with health codes, sanitation requirements and license regulations.
Pit Clerk
Palace Station
01.2014 - 05.2014
- Recorded all table game data.
Promotion Clerk
Palace Station
01.2014 - 05.2014
- Responsible for all slot machine events.
Education
Applied Psychology - Completion -
Zhejiang University
Hangzhou, China2023
Bachelor of Science-Hospitality Management -
University of Nevada
Las Vegas, US 2017
Skills
- Project Oversight
- Staff Management
- Conflict Resolution
- Database Coordination
- Administrative Support
- Operations Management
- Microsoft Office Proficiency
- Confidential Document Control
- Fluent in Mandarin Chinese and passive fluent in Cantonese
Internship
Gaming Management Intern, Palace Station, Las Vegas, US, 2014, Learned all aspect of Casino Operation.
Timeline
Lab Assistant (PT)
Psychology Research Department, Zhejiang University
01.2019 - 01.2023
Manager of Workforce Planning and Labor Optimization
Imperial Pacific International (CNMI), LLC
01.2017 - 02.2018
Management Trainee of Casino
Imperial Pacific
12.2016 - 02.2017
Restaurant Manager
Jagga
03.2015 - 08.2016
Pit Clerk
Palace Station
01.2014 - 05.2014
Promotion Clerk
Palace Station
01.2014 - 05.2014
Applied Psychology - Completion -
Zhejiang University
Bachelor of Science-Hospitality Management -
University of Nevada
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