Jian Ping (Jason) Shen
Richmond,BC - British Columbia
Summary
Dynamic Operations Manager with a proven track record at E-Tech Computers Inc., specializing in elevating operational efficiencies and enhancing team performance. Expert in inventory control and team leadership, achieving higher employee retention and significantly improving service quality through strategic vendor relationships and customer service excellence.
Overview
26
26
years of professional experience
Work History
Operations Manager
E-Tech Computers Inc.
11.1998 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Increased profit by streamlining operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Ph.D. - Non-destructive Testing, Microwave
University of British Columbia
Vancouver06-1995
Master of Science - Solid Mechanics
Zhejiang University
Hangzhou, Zhejiang Province, China06-1986
Bachelor of Science - Engineering Mechanics
Jilin University
Changchun, Jilin Province, China06-1983
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Inventory control
- Various manual labour jobs, operating wood working machines
Languages
English
Full Professional
Timeline
Operations Manager
E-Tech Computers Inc.
11.1998 - Current
Ph.D. - Non-destructive Testing, Microwave
University of British Columbia
Master of Science - Solid Mechanics
Zhejiang University
Bachelor of Science - Engineering Mechanics
Jilin University
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