Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jian Ping (Jason) Shen

Richmond,BC - British Columbia

Summary

Dynamic Operations Manager with a proven track record at E-Tech Computers Inc., specializing in elevating operational efficiencies and enhancing team performance. Expert in inventory control and team leadership, achieving higher employee retention and significantly improving service quality through strategic vendor relationships and customer service excellence.

Overview

26
26
years of professional experience

Work History

Operations Manager

E-Tech Computers Inc.
11.1998 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Increased profit by streamlining operations.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

Ph.D. - Non-destructive Testing, Microwave

University of British Columbia
Vancouver
06-1995

Master of Science - Solid Mechanics

Zhejiang University
Hangzhou, Zhejiang Province, China
06-1986

Bachelor of Science - Engineering Mechanics

Jilin University
Changchun, Jilin Province, China
06-1983

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Inventory control
  • Various manual labour jobs, operating wood working machines

Languages

English
Full Professional

Timeline

Operations Manager

E-Tech Computers Inc.
11.1998 - Current

Ph.D. - Non-destructive Testing, Microwave

University of British Columbia

Master of Science - Solid Mechanics

Zhejiang University

Bachelor of Science - Engineering Mechanics

Jilin University
Jian Ping (Jason) Shen