Summary
Overview
Work History
Education
Skills
Language
Timeline
Generic

JIAN MAE GUNGON

Saskatoon,Canada

Summary

Diligent and results-driven professional with over 20 years of comprehensive experience in administration, demonstrating a proven track record in efficiently managing diverse administrative tasks. Strong organizational, communication, and problem-solving skills have been developed through extensive involvement in coordinating schedules, managing documentation, and facilitating seamless workflow processes. Recognized for excellence in customer service administration, effectively managing customer interactions to ensure satisfaction while adapting to shifting priorities. A collaborative team player committed to driving success through effective communication and innovative problem-solving strategies.

Overview

4
4
years of professional experience

Work History

Customer Services Administrator

HearingLife Canada
08.2022 - Current
  • Customer service - I am the first point of contact for our clients and to provide them with the best customer service in the industry. These include answering the telephone as well as assisting client queries and trouble shooting basic hearing aid problems.
  • Appointments - Manage our client appointments and schedule the clinician’s appointment.
  • Managed complex scheduling tasks such as arranging appointments or coordinating special deliveries according to specified timeframes.
  • Administrative support - Registering new clients, maintaining all paper file including creating, organizing and destroying.
  • Accounting and Third Party Insurance Support - responsible for processing all sales and tracking all outstanding balances and receivables and third party insurance payments. Ordering and inventory management.

Stocker

Costco Wholesale
10.2021 - Current
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor. Moved and rebuilt shelves, racks and displays to increase visibility of merchandise. Palletized merchandise for easy movement to sales floor locations. Tracked inventory and conducted cycle counts to maintain accurate record.

Education

Office Administration -

ERP College
Calgary, AB
08.2023

Bachelor in Business Administration - undefined

Polytechnic University of the Philippines
10.2005

Skills

  • Customer service excellence
  • Proficient in managing priorities
  • Flexible problem-solving
  • Collaborative teamwork
  • Client-centric approach
  • Problem-solving skills
  • Proficient in computer applications

Language

English
Filipino (Tagalog)

Timeline

Customer Services Administrator

HearingLife Canada
08.2022 - Current

Stocker

Costco Wholesale
10.2021 - Current

Bachelor in Business Administration - undefined

Polytechnic University of the Philippines

Office Administration -

ERP College
JIAN MAE GUNGON