Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jian (John) Chen

Scarborough,ON

Summary

Dedicated Airbnb Host with over 5 years of experience liaising with property owners and renters, achieving top satisfaction, referrals and repeat business. Manages portfolio of 35+ listings concurrently, overseeing maintenance, advertising and rentals.

Overview

6
6
years of professional experience

Work History

Airbnb Host

Live Property
10.2018 - Current
  • Developed a reputation for excellent customer service by responding to Airbnb guest issues and concerns in a timely manner.
  • Demonstrate effective communication between the Airbnb guests, property owner, and cleaner.
  • Demonstrate ability to handle tenant inquiries and complaints efficiently and professionally.
  • Screen potential Airbnb guests by asking relevant questions and approve bookings.
  • Implement strategies to increase occupancy rates by optimizing listing information and images on the Airbnb platform.
  • Staging Airbnb units and purchase furniture and decors for each listing.
  • Develop comprehensive house rules and expectations for all Airbnb listings.

Rental Agent

Gerrard Property Management
03.2018 - 12.2021
  • Resolved landlord and tenant disputes in a timely manner using interpersonal skills and oral communication, fostering a positive rental experience for all parties.
  • Demonstrated ability to handle tenant inquiries and complaints efficiently and professionally.
  • Screened applicants by asking relevant questions and reviewing applications.
  • Approved applications from suitable candidates on behalf of the property owner.
  • Prepared lease agreements to be signed between the landlord and selected applicants.
  • Maximized property visibility by creating outstanding online listings with high-quality photos and detailed descriptions.

Education

Advanced Diploma - Business Administration

George Brown College
12.2022

Skills

  • Customer Service
  • Problem-Solving Skills
  • Organizational Skills
  • Communication Skills
  • Teamwork
  • Interpersonal Skills
  • Active Listening
  • Attention to Detail
  • Computer Skills

Languages

English
Native or Bilingual
Chinese (Mandarin)
Full Professional

Timeline

Airbnb Host

Live Property
10.2018 - Current

Rental Agent

Gerrard Property Management
03.2018 - 12.2021

Advanced Diploma - Business Administration

George Brown College

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Jian (John) Chen