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  Dynamic Program Manager with 15 years at Tata Consultancy Services, excelling in the Banking & Financial Services sector. Recognized for enhancing mobile capabilities at American Express, driving team performance through effective leadership. Skilled in data analysis and adaptable communication, I leverage my Masters in psychology background to foster collaboration and continuous improvement.
  I am re-entering the workforce after taking time off to focus on family and further studies.




Human Resources (HR) special programs facilitator providing high-quality HR support to internal and external customers. Involved with strong Customer handling and Business Development, Public Speaking and HR Skills. Seeking a new position within a reputable firm to leverage HR Business Partner, HR Background Verification executive, Immigration Consultant experiences in assisting companies with workforce planning.

Compassionate, proactive, and highly organised, I bring over 15 years of experience in customer-focused, administrative, and community-oriented roles. With a strong foundation in safeguarding, person-centred planning, and emotional intelligence, I am committed to supporting vulnerable adults to live fulfilling lives in their communities. My academic background in Criminology and Psychology, combined with practical experience in legal support, recruitment, and hospitality, equips me to assess needs, manage risk, and build trusting relationships. I am passionate about promoting independence, dignity, and inclusion, and I am ready to contribute to Manchester’s Shared Lives programme with professionalism and empathy.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Jianing Zhou

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Bachelor of Science - Psychology

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