Jianhui (Joanna) Wu
Richmond,BC
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
34
34
years of professional experience
10
10
years of post-secondary education
Work History
Administrative Manager
Eyexpo Technology Corp
, Canada
01.2019 - 03.2020
- Assisted CEO and administration team with their daily tasks and plays key role in contributing to requirements set out by business
- Supervised administrative positions in preparing analyses and reports in production performance, accounts payable, accounts receivable, payroll, inventory, month end closing as scheduled or requested on
- Supervise administrative positions in preparing analyses and reports in production performance, accounts payable, accounts receivable, payroll, inventory, month end closing as scheduled or requested on a daily, weekly, and monthly basis
- Organized and supervise other office activities (recycling, renovations, event planning etc.)tasks
- Implement new procedures as required by corporate
- Organized and supervised other office activities (recycling, renovations, event planning etc.)
- Oversaw marketing activities, contracts, and
- Recruiting and training personnel and allocate responsibilities and office space
- Developed subordinates through education, training, and teamwork
- Built and maintained productive employee relationships, driving employee satisfaction
- Provided direction, training, and development as needed
- Provide coaching, counseling, or discipline as needed
- Provided coaching, counseling, or discipline as needed
- Identify, propose, and implement capital projects to improve operational performance
- Assessed staff performance and provided coaching and guidance to ensure maximum efficiency.
General Administrative Manager
Guangzhou Development Zone West District Industrial Park
03.2006 - 06.2017
- Served as the government liaison between administrative department in Guangzhou provincial government and senior management team in Meizhou Command Office, communicating needs and concerns so they can be handled expeditiously
- Developed sustainable management goals; making the management optimal; maintained sustainable development potential of the company; Improved the effectiveness of the company's competitiveness in the industry
- Assigned the tasks of updating management information systems and operations capabilities of the organization
- Achieved specific financial objectives by communicating with administrative personnel and adjusting workflow as necessary
- Assisted general manager to carry out activities for external cooperation purposes, such as events held for the company and financial institutions, fund companies, futures trading companies, insurance companies, and online network platforms, etc
- Implement customer service standards and evaluated employees based on their ability to meet those standards
- Recruited management and administrative staffs
- Responsible for processing and approving of varies trade contracts
- Developed high-quality new customers through multi-channels such as domestic and international exhibitions, B2B, Google, and LinkedIn, etc.; meanwhile maintained company's loyal customers
- Coordinating customs clearance affairs for customers.
Business Manager
05.2002 - 05.2005
- Foreign Trade and Economics Section, Guangzhou Yuexiu District Economic and Trade Bureau, Managed end to end process of recruiting and training administrative support staff and provided with ongoing management
- Policy research and development to ensure the efficient operation of foreign trade policies and kept tracking on implement
- Participated in monitoring and evaluating a program’s inception and performance and routinely monitors performance per volumes, referrals and trends
- Recruit new administrative employees, then orient and train them for their specific job descriptions
- Foreign trade enterprise management and coordination
Business Manager
Guangzhou Dongshan District, Trade Bureau
05.1997 - 05.2005
- Selected employees for special projects and programs, then oversee their output
- Achieved specific financial objectives by communicating with administrative personnel and adjusting workflow as necessary to implement customer service; standards and evaluate employees based on their ability to meet those standards
- Participated in preparing test plans, progress control, quality control, project summary and other related work
- Optimized and improved test cases, not limited to existing working models and methods
- Established internal management system, process, and specification that met the department's requirements and carried out cross-departmental coordination
- Evaluated project quality risk and communicated with product manager and research & development department on project progress and issues.
Administrative Assistant
Dongshan District Foreign Trade and Economic Cooperation Bureau
10.1986 - 05.1997
- Promotion of company products and business development in target markets
- Daily maintenance of key customers of company and business development and expansion of new markets and new customers
- Planning, participating in professional exhibitions domestic and abroad, doing product display and promotion
- Provides general administrative assistance including organizing mail, answering telephones, photocopying, paper/electronic filing and document preparation and control including updating manuals
- Assists with department financial administration requirements including budgeting, invoice coding, employee expenses, new vendor setup
- Communicates with internal (head office departments, other districts) and external (public, contractors, consultants) groups.
Education
Bachelor’s degree - English
The Open University of China
09.2003 - 07.2005
Diploma - Foreign Trade & Economics
Guangdong Radio And Television University
09.1989 - 07.1997
Skills
Good communication, social skills Good ability to use computer tools is essential
Timeline
Administrative Manager
Eyexpo Technology Corp
01.2019 - 03.2020
General Administrative Manager
Guangzhou Development Zone West District Industrial Park
03.2006 - 06.2017
Bachelor’s degree - English
The Open University of China
09.2003 - 07.2005
Business Manager
05.2002 - 05.2005
Business Manager
Guangzhou Dongshan District, Trade Bureau
05.1997 - 05.2005
Diploma - Foreign Trade & Economics
Guangdong Radio And Television University
09.1989 - 07.1997
Administrative Assistant
Dongshan District Foreign Trade and Economic Cooperation Bureau
10.1986 - 05.1997
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