Jianhua (Jennifer) Gong
Laval
Summary
Persistent office clerk and Insurance sales associates that is capable of providing excellent customer service to new and existing clients. Dedicated to deliver solution-based products and work closely with the company to maintain corporate policies. Profound commercial insurance knowledge and strong organizational skills.
Professional in insurance industry with focus on commercial lines. Brings valuable experience in sales and underwriting assistance, ensuring thorough documentation and risk evaluation. Emphasizes team collaboration and adaptability to changing needs, showcasing reliability and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Commercial Assistant
Shaganappi Insurance Services Ltd.
06.2007 - 09.2014
- Company Overview: (The Co-operators Insurance Company)
- Held Level 2 insurance license
- Provided daily services to clients to maintain their current insurance policies, completed policy changes per client requests
- Produced new business by networking with clients and quoting appropriate coverages to fit their insurance needs
- Contacted Underwriting in regards to new quotes and changes of current policies, negotiated with Underwriting to provide solutions to meet clients' needs
- Answered calls or replied to emails about clients’ queries regarding insurance coverages, premiums, or policy wordings
- Reviewed insurance coverages with clients prior to renewal
- Prepared renewal documents, such as certificates of insurance
- Maintained commercial filing system
Administrative Assistant, Bookkeeper
Shaganappi Insurance Services Ltd.
04.2007 - 06.2007
- Company Overview: (The Co-operators Insurance Company)
- Answered daily phone calls and directed calls to appropriate departments
- Processed client payments, reconciled payments and did daily deposits
- Responsible for bookkeeping, handled petty cash and did account reconciliation every month
- Prepared insurance letters and filed documents
- Purchased office supplies
Education
Master of Science - Management
Leeds University
12.2004
French Language Course - undefined
Montreal University
Montreal, QC03.2006
Bachelor of Arts - Business English
Guangdong University of Law and Business
07.2002
Skills
- Skilled in Microsoft Word, Excel, and PowerPoint
- Effective time management
- Client support
- Proficient in administrative tasks
- Strong attention to detail
- Critical thinking abilities
- Effective time management
- Collaborative teamwork
- Proactive self-starter
- Proficient in Microsoft Office
Language Skills
English (fluent in listening, speaking, reading and writing)
Professional Working
Chinese (Cantonese and Mandarin-native speaker)
Native or Bilingual
French (simple oral and written communication)
Limited Working
Timeline
Commercial Assistant
Shaganappi Insurance Services Ltd.
06.2007 - 09.2014
Administrative Assistant, Bookkeeper
Shaganappi Insurance Services Ltd.
04.2007 - 06.2007
French Language Course - undefined
Montreal University
Bachelor of Arts - Business English
Guangdong University of Law and Business
Master of Science - Management
Leeds University
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