Jianghua Zheng
Thornhill,ON
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Overview
4
4
years of professional experience
Work History
Customer Service
Harvey's Restaurant
Thornhill
04.2018 - 05.2020
- Help customer prepare food.
- cashier
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in team environment.
- Excellent communication skills, both verbal and written.
- Worked well in team setting, providing support and guidance.
Food Court Customer Service and Cashier
Terra Supermarket
Mississauga, ON
02.2016 - 01.2018
- Performed cash, card and check transactions to complete customer purchases.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Help customer choose food
- Introduce the food to customer
- Deal with customer complaining
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
Education
Bachelor of Science - International Trade And Transportation Logistics Management
Northeast Normal University
Changchun, China06.1998
Skills
- Customer Relations
- Accounting knowledge
- Problem Resolution
- Organization
- Attention to Detail
- Computer skills
Languages
English
Full Professional
Timeline
Customer Service
Harvey's Restaurant
04.2018 - 05.2020
Food Court Customer Service and Cashier
Terra Supermarket
02.2016 - 01.2018
Bachelor of Science - International Trade And Transportation Logistics Management
Northeast Normal University