Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jiancong Zhou

GTA,ON

Summary

1.Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

2.Well-trained Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in freshness check, sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Btrust International Trading Inc
01.2022 - Current
  • Performed customer service in bilingual environment and increase customer satisfaction ratings.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Managed store opening and closing procedures and recommended changes to enhance efficiency and safety of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reviewed sales and gross profit reports to determine options for increasing market growth. (Up to 1.1 million in average per week)
  • Performed daily freshness check(Mostly in vegetable and fruit department)
  • Cash handling, prepare payroll, cash deposit and ADP statement.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Hosted JHSC meeting and made sure the store live up to standard.
  • Walked through store areas every 6 hours to identify and proactively resolve issues negatively impacting operations.
  • Admin duties: finish weekly sales reports, alter price, place orders, store decoration during holidays etc.

Store Management Trainee

Btrust International Trading Inc
07.2021 - 12.2021
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Rotated between departments(Vegetable, Fruit, Daily&Frozen, Flower, IT, Administration, and Receiving) and learned daily store operation from the bottom.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Project Manager

Smart Health System Project Team, University of Ottawa
01.2020 - 11.2020
  • Identified plans and resources required to meet project goals and objectives.
  • Managed projects from procurement to commission.
  • Modified and directed project plans to meet organizational needs.
  • Oversaw high profile projects for by planning, designing, and scheduling phases.


Education

Master of Engineering - Electrical And Computer Engineering

University of Ottawa
Ottawa, ON
06.2021

Skills

  • Joint Health and Safety Committee member(Management Chair)
  • Licensed forklift operator, electrical pump truck operator
  • WHMIS training, Workplace Health & Safety Training & Food Handle Training
  • POS Systems (LBoss, SMS, SAP)
  • Excellent written and verbal communication skills(English and Mandarin)
  • Performance Monitoring and Evaluation
  • Marketing and Promotions
  • Hiring and Training

Certification

Workplace Hazard Materials Information System(WHMIS) Certificate & Food Handling Certificate

Workplace Health & Safety Training Certificate

Forklift & Electrical Pump Truck license

IELTS - General Training ( Overall: 8.5 Listening 9.0 Reading 8.5 Speaking 8.5 Writing 7.0 )


Timeline

Assistant Store Manager

Btrust International Trading Inc
01.2022 - Current

Store Management Trainee

Btrust International Trading Inc
07.2021 - 12.2021

Project Manager

Smart Health System Project Team, University of Ottawa
01.2020 - 11.2020

Master of Engineering - Electrical And Computer Engineering

University of Ottawa

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Jiancong Zhou