Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jianchao Jia

Nepean,ON

Summary

Results-oriented IT Support Analyst and Cashier with strong multitasking, problem-solving, and communication skills. Proven track record in delivering reliable technical assistance and driving sales through effective product promotion and upselling. Adept at creating positive customer experiences to foster loyalty and repeat business. My combined experience ensures a comprehensive approach to meeting customer needs and providing excellent service.

Overview

6
6
years of professional experience

Work History

Inventory Associates

RGIS
06.2018 - 11.2018
  • Increased warehouse productivity through effective teamwork, clear communication, and collaboration with colleagues.
  • Conducted research to address shipping errors and packaging mistakes.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.

Gas Station Cashier

Domo Corporation Ltd
01.2019 - 02.2019
  • Provided exemplary customer service by addressing patron complaints and providing accurate information.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Followed safety protocols and regulations, maintaining a secure environment for staff and patrons alike.
  • Performed routine maintenance tasks on fuel pumps, ensuring functionality for consistent service availability.

Distillery Worker

Capital K Distillery
02.2019 - 02.2021
  • Working in the warehouse moving raw materials and full or empty casks, storing and positioning them correctly
  • Organized and detail-oriented with a strong work ethic.
  • Delivered services to customer locations within specific timeframes.

IT Support Analyst

Agriculture And Agri Food Canada
01.2023 - 12.2023
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Applied effective time management techniques to meet tight deadlines.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Diploma - Computer Programming

Algonquin College
Nepean, ON
12.2023

Bachelor of Science - Agribusiness

University of Manitoba
Winnipeg, MB
08.2018

Skills

  • Drawer balancing
  • Price Identification
  • Merchandise Restocking
  • Order Fulfillment
  • Customer Support
  • Customer Relations
  • Team building
  • Social Perceptiveness
  • Good Telephone Etiquette
  • Recordkeeping

Languages

English
Full Professional
French
Elementary

Timeline

IT Support Analyst

Agriculture And Agri Food Canada
01.2023 - 12.2023

Distillery Worker

Capital K Distillery
02.2019 - 02.2021

Gas Station Cashier

Domo Corporation Ltd
01.2019 - 02.2019

Inventory Associates

RGIS
06.2018 - 11.2018

Diploma - Computer Programming

Algonquin College

Bachelor of Science - Agribusiness

University of Manitoba

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Jianchao Jia