Jian Min
Montreal,QC
Summary
Capable IT technical Support Specialist experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Technical Support Team
Guangzhou Hongyixing
Hefei, Anhui
07.2012 - 08.2013
- Coordinated technical support team members to ensure customer service standards were met.
- Provided technical guidance and assistance to staff on assigned working site.
- Resolved escalated technical issues from customers in a timely manner.
- Developed training materials for new hires and existing employees regarding technical procedures and processes.
- Monitored call queues and responded to customer inquiries promptly.
- Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
- Monitored and responded quickly to requests received through the call centre system .
- Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
- Diagnosed hardware failures in servers, workstations, laptops, printers, scanners.
- Implemented security measures such as antivirus software installation and firewall configuration.
- Resolved escalated customer inquiries via telephone or remote access tools.
- Deployed new computers for end users by installing operating systems and applications according to company standards.
IT Technical Support Specialist
Creative Technology (China)Co.,Ltd
Hefei, Anhui
11.2010 - 06.2012
- Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
- Monitored and responded quickly to requests received through the call centre system .
- Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
- Diagnosed hardware failures in servers, workstations, laptops, printers, scanners.
- Implemented security measures such as antivirus software installation and firewall configuration.
- Resolved escalated customer inquiries via telephone or remote access tools.
- Deployed new computers for end users by installing operating systems and applications according to company standards.
IT Technical Support Representative
Huida Real estate agent Ltd,.
Hefei, Anhui
11.2004 - 10.2010
- Provided technical support to customers via phone, email, and chat.
- Configured and troubleshot hardware and software issues on multiple platforms.
- Monitored system performance and identified potential areas of improvement.
- Conducted training sessions with users to optimize the use of technology tools.
- Resolved network connectivity issues by analyzing existing configurations.
- Diagnosed and resolved complex technical problems in a timely manner.
- Assisted customers with password resets, account recovery, and other IT related tasks.
- Installed new hardware components such as printers, modems, wireless devices.
- Updated antivirus software and malware protection programs on systems.
- Repaired faulty equipment within established timeframes.
- Provided guidance on operating systems, productivity suites, security protocols.
- Gave hands-on support to end-users and educated staff on personalized support.
Education
Associate of Applied Science - Honour Science
Vanier College
Saint-Laurent, QC05.2018
High School Diploma -
James Lyng Adult Education Centre
Montréal, QC06.2016
Bachelor of Engineering - Software Engineering
McGill University
Montreal, QCSkills
- Technical Support
- Software Installation
- LAN/WAN
- Help Desk Support
- Technical Troubleshooting
- Service Desk Support
- Computer Diagnostics
- Device Installation
- Application Support
- User Support
- Computer Maintenance
- Customer Service
- Hardware and Software Configuration
Languages
English
Professional
French
Limited
Chinese (Mandarin)
Native/ Bilingual
Certification
- Cisco Certified Network Associate (CCNA) 2001
- Cisco Certified Network Professional-Entreprisis (CCNP) 2023.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
IT Technical Support Team
Guangzhou Hongyixing
07.2012 - 08.2013
IT Technical Support Specialist
Creative Technology (China)Co.,Ltd
11.2010 - 06.2012
IT Technical Support Representative
Huida Real estate agent Ltd,.
11.2004 - 10.2010
Associate of Applied Science - Honour Science
Vanier College
High School Diploma -
James Lyng Adult Education Centre
Bachelor of Engineering - Software Engineering
McGill University
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