JIAMING XIE

• Project: ServiceNow ITSM Integration Implementation
• Client: Global Bank
• Leading development of various system integration with ServiceNow using REST/SOAP/Kafka.
• Deliver architecture design for integration workflow for Incident/change management.
• Hands on development with JavaScript
• Jointly with partner, establish, collaborate and monitor continuous Implementation plans to identify improvement and automation to remove delivery gaps
• Project: ServiceNow GRC Implementation
• Client: Global Financial Company
• Analyzing cross module data structure to support Risk/Control/Policy solution workflow
• Implementation Policy Portal to improve user experience
• Develop scoped app for specific business requirement
• Use integration platform Boomi to build data integration between 3rd party app and ServiceNow
• Project: ServiceNow ITOM Implementation and Operation
• Client: National Bank
• Leading operation process of on-prem and on cloud configuration item
• Leading development of Azure Discovery
• Deliver user case based CSDM model and road map
• Hands on Operational troubleshooting on Mid-server related Discovery

Project: ServiceNow Implementation

Client: Global Bank

Digging into business requirement and testing possible risk and compliance user scenario

Implement of development including business rule, UI action and client script

Deploying regression testing and smoke test through whole development lifecycle

Project: ServiceNow Implementation

Client: Global Health Care Organization

Lead Design of Vendor Risk Management Solution

Lead implementation of solution for internal 100,000 users

Hands on configuration and customization on business rule and client script

Documenting user story, design document, test plan

Project: ServiceNow Implementation

Client: Energy Company

developed customized application and data structure

Support architecture of SAP to ServiceNow Migration with complex integrations

Maintaining configuration and design document