Jialin Zhu
Edmonton,AB
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Manager of Operations
SAIMAIKE Energy Technology Co., Ltd
03.2021 - 02.2024
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Sales Consultant
The Acquisition Group
12.2019 - 12.2020
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
Supervisor
Papa John's Pizza
01.2019 - 12.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Collected, arranged, and input information into database system.
Education
Bachelor of Arts - Asia Pacific Management
MacEwan University
Edmonton, AB12.2018
Skills
- Teamwork and Collaboration
- Decision-Making
- Customer Service
- Staff Management
- Customer Relations
- Employee Relations
- Cost analysis and savings
- Financial Administration
- Human Resources
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Manager of Operations
SAIMAIKE Energy Technology Co., Ltd
03.2021 - 02.2024
Sales Consultant
The Acquisition Group
12.2019 - 12.2020
Supervisor
Papa John's Pizza
01.2019 - 12.2019
Bachelor of Arts - Asia Pacific Management
MacEwan University
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