JIALI YE
San Francisco
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Food and Beverage Associate
Westin St. Francis Hotel
08.2024 - 12.2024
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
- Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
- Participated in regular team meetings focused on refining service strategies.
- Consistently delivered high-quality food and beverages to guests, resulting in increased repeat business.
- Greeted and seated guests to provide friendly and welcoming experience.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
Front Desk Agent
Riu
04.2023 - 06.2023
- Took reservations in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
Pizza Maker
Extreme Pizza
06.2020 - 08.2021
- Organized food preparation stations and regularly replenished supplies.
- Kept stations stocked and ready for use to maximize productivity.
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Unloaded delivery trucks to place food items and ingredients in designated space in restaurant.
- Assisted customers, answered questions and resolved complaints.
- Informed customers of delayed food items and offered estimated times to fill orders.
- Kept customer and food preparation areas clean and well-organized.
Myeep Christine Chi
09.2019 - 05.2020
- Proved successful working within tight deadlines and fast- paced atmosphere
- Conducted research, gathered information from multiple sources and presented results
- Reviewed available supplies, identified deficiencies and located necessary materials to meet operational demands.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Education
High School Diploma -
George Washington High School
San Francisco, CA01-2022
Skills
- Critical thinking
- Excellent work ethic
- Multitasking abilities
- Collaboration
- Customer Service
- Flexible
- Team Building
- Facilitator
- Organization
- Stress management
- Cleaning and Sanitizing
- Dining and Amenity Recommendations
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Education
true,other
Timeline
Food and Beverage Associate
Westin St. Francis Hotel
08.2024 - 12.2024
Front Desk Agent
Riu
04.2023 - 06.2023
Pizza Maker
Extreme Pizza
06.2020 - 08.2021
Myeep Christine Chi
09.2019 - 05.2020
High School Diploma -
George Washington High School
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