Jiakai(Kevin) Wang
Scarborough,ON
Summary
Dynamic Customer Consultant with XMJ Landscaping, skilled in complaint handling and problem-solving. Excelled in building strong client relationships and ensuring seamless communication between Mandarin and English speakers. Demonstrated exceptional attention to detail while processing payments and managing logistics, consistently delivering timely solutions to enhance customer satisfaction.
Offering strong interpersonal skills and natural aptitude for customer service, eager to learn and develop in dynamic environment. Brings ability to quickly understand and apply new information, along with effective communication skills. Ready to use and develop these skills in cashier role.
Overview
2
2
years of professional experience
Work History
Customer Consultant
XMJ Landscaping
04.2022 - 09.2024
- Answered high volumes of customer calls and scheduled appointments for on-site estimates
- Built strong, long-term relationships with clients through attentive service and consistent follow-up
- Translated between Mandarin- and English-speaking clients and team members to ensure smooth communication
- Handled customer concerns with professionalism and provided timely solutions to service issues
- Assisted with logistics on job sites, including moving materials and organizing supplies
- Conducted detailed analysis of customer data to identify trends and recommend targeted marketing strategies for increased revenue growth.
Education
Bachelor of Arts - CCIT
University of Toronto
Toronto04-2027
Skills
- Call center experience
- Complaint handling
- Active learning
- Problem-solving
- Customer service
- Time management
- Attention to detail
Languages
English
Chinese (Mandarin)
Timeline
Customer Consultant
XMJ Landscaping
04.2022 - 09.2024
Bachelor of Arts - CCIT
University of Toronto
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