JIAJUN HE
VANCOUVER,BC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Fitness Club Manager
Super Monkey Fitness
Shanghai
04.2023 - 04.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Recognized by management for providing exceptional customer service.
- Maintained schedule of class assignments to meet deadlines.
- Delivered products to customer locations on time.
Fintness Club Manager, Personal Trainer Manager
No Pain No Gain Fitness
Shanghai
04.2021 - 04.2023
- Designed and developed training materials for new employees in the organization.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Provided feedback on employee performance based on observed results during training sessions.
- Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
- Created multimedia presentations using PowerPoint, video conferencing tools, and other software applications.
- Developed assessment tests to evaluate trainees' knowledge of course material.
- Assisted with the development of online learning modules for remote learners.
- Analyzed data from pre-and post-training assessments to measure effectiveness of training programs.
- Collaborated with subject matter experts to ensure accuracy of content being delivered to trainees.
- Developed and implemented marketing plans to increase the number of personal training clients.
- Organized and managed a team of 15+ certified personal trainers.
- Created, tracked and reported on weekly and monthly sales goals for personal training services.
- Monitored client progress, provided feedback and adjusted individual fitness programs as needed.
- Conducted new hire orientations for incoming Personal Trainers.
- Cultivated relationships with corporate wellness partners to promote fitness services.
- Provided customer service support to ensure quality experiences for all clients.
- Assisted in developing fitness classes that meet the needs of different age groups and abilities.
- Maintained accurate records of client information such as assessments, waivers, payments and program updates.
- Ensured compliance with local health club regulations regarding safety standards and facility operations.
- Tracked inventory levels of equipment used by Personal Trainers during sessions.
Education
Master of Traditional Literature - Chinese Literature
12.2023
Omnimedia Operator Certification -
08.2022
Bartender And Mixology Certification -
08-2021
Bachelor of Arts - Makeup For Media And Creative Arts
03-2021
Skills
- Interpersonal Communication
- Active Listening
- Troubleshooting
- Planning
- Dependable and Responsible
- Problem Resolution
- Clerical Support
- Leadership
- Team Management
- Analytical
- Cultural Awareness
- Customer Relations
- Organizational Skills
- Microsoft Office
- Supervision and leadership
- Time Management
- Conflict Resolution
- MS Office
- Quality Assurance
- Scheduling Coordination
- Social Media Promotion
- Exercise modification
- Performance Tracking
- Professionalism
- Self Motivation
- Decision-Making
- Continuous Improvement
- Health Education
- Time management abilities
Timeline
Fitness Club Manager - Super Monkey Fitness
04.2023 - 04.2024
Fintness Club Manager, Personal Trainer Manager - No Pain No Gain Fitness
04.2021 - 04.2023
Hua Dong Education University - Master of Traditional Literature, Chinese Literature
Omnimedia Operator Academy - Omnimedia Operator Certification,
Toronto Insitute of Bartending - Bartender And Mixology Certification,
Sheridan College - Bachelor of Arts, Makeup For Media And Creative Arts
Personal Information
- Height: 192cm
- Date of Birth: 07/27/98
Languages
- Advanced Chinese
- Advanced English
- Intermediate Korean
Personal Information
- Height: 192cm
- Date of Birth: 07/27/98
Languages
- Advanced Chinese
- Advanced English
- Intermediate Korean
Personal Information
- Height: 192cm
- Date of Birth: 07/27/98
Languages
- Advanced Chinese
- Advanced English
- Intermediate Korean
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