Jiajing HUANG
Burnaby,BC
Summary
Experienced night audit offering proven expertise in overseeing front desk operations and completing accurate daily reconciliations. Strengths include account audits, guest billing and end-of-day reporting. Diligent, meticulous and hardworking team player. Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hotel Night Auditor
HAMPTON INN VANCOUVER AIRPORT
RICHMOND, BC
09.2022 - Current
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Prepared daily financial reports to ensure accurate account balances.
- Posted incidental charges to ledgers, manually or by using computers.
- Answered incoming calls promptly while maintaining courteous telephone etiquette.
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
Restaurant Waiter
YUAN'S HOTPOT
Richmond, BC
07.2021 - 07.2022
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Attended regular staff meetings to discuss changes in menu offerings or specials for upcoming days or weeks.
Kitchen Supervisor
HONGKONG NO.1 CHINESE RESTAURANT
Burnaby, BC
03.2019 - 04.2022
- Executed hands-on preventive maintenance and repairs to keep equipment functional.
- Investigated and resolved complaints regarding food quality, service or accommodations.
- Established standards for portion sizes and plating presentation.
Education
Bachelor of Hospitality Management - Hospitality
Vancouver Community College
Vancouver, BC06-2022
GED -
CANADIAN TOURISM COLLEGE
VANCOUVER06-2020
High School Diploma -
Alpha Secondary School
Burnaby, BC05-2018
Skills
- Microsoft Office
- Audit Procedures
- Guest Relations
- Accounting Knowledge
- Financial Reporting
- Problem-Solving
Certification
- canadian ski instructor level 1
Languages
Chinese (Mandarin)
Native/ Bilingual
Timeline
Hotel Night Auditor
HAMPTON INN VANCOUVER AIRPORT
09.2022 - Current
Restaurant Waiter
YUAN'S HOTPOT
07.2021 - 07.2022
Kitchen Supervisor
HONGKONG NO.1 CHINESE RESTAURANT
03.2019 - 04.2022
Bachelor of Hospitality Management - Hospitality
Vancouver Community College
GED -
CANADIAN TOURISM COLLEGE
High School Diploma -
Alpha Secondary School
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