Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JIAJIA LIN

Toronto,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Hongmall.com
02.2018 - 02.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Restaurant Server

Blooming Orchid
02.2018 - 04.2019
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Teacher Helper

Western Technical-Commercial School
09.2017 - 06.2018
  • Responded to student needs and questions promptly.
  • Supported classroom activities, tutoring, and reviewing work.
  • Adhered to classroom protocols to keep areas clean, neat and organized.
  • Cultivated core values such as kindness, respect, compassion and integrity within students.

Volunteer

CultureLink Settlement And Community Services
01.2013 - 06.2017
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
  • Tutored at various competency levels to help people with reading, math and writing skills.

Supermarket Manager

Fairprice Supermarket
01.2016 - 04.2017
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Education

Bachelor of Arts - Accounting

York University
4700 Keele St, Toronto, ON M3J 1P3
05.2020

High School Diploma -

Western Technical-Commercial School
125 Evelyn Crescent, Toronto, ON M6P 3E3
06.2017

Skills

  • Product Knowledge
  • Data Collection
  • Account Updating
  • Information Security
  • Data Entry
  • Appointment Scheduling
  • Client Relations
  • Paperwork Processing
  • Microsoft Office Suite

Languages

English
Professional Working
Chinese (Mandarin)
Native or Bilingual

Timeline

Customer Service Representative

Hongmall.com
02.2018 - 02.2022

Restaurant Server

Blooming Orchid
02.2018 - 04.2019

Teacher Helper

Western Technical-Commercial School
09.2017 - 06.2018

Supermarket Manager

Fairprice Supermarket
01.2016 - 04.2017

Volunteer

CultureLink Settlement And Community Services
01.2013 - 06.2017

Bachelor of Arts - Accounting

York University

High School Diploma -

Western Technical-Commercial School

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JIAJIA LIN