Head Waitress
Destiny Asian Fusion
Toronto, ON
10.2017 - 02.2018
- Maintained complete knowledge of restaurant menu, including daily specials.
- Filled in by showing guests to their tables when the hostess was on break.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Followed checklists for shift start and end to help with smooth transitions.
- Developed and maintained positive working relationships with others to reach business goals.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Pleasantly greeted guests and offered to take drink orders while they familiarized themselves with the menu.
- Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Affected quick resolutions to customer problems and brought in management when needed.
- Assisted co-workers whenever possible.
- Effectively listened to, understood and clarified guest concerns and issues.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
- Inventoried and restocked items throughout day.
- Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
