Jiahe(Max) Zhu
Vancouver,BC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Tesla Advisor
Tesla
09.2022 - 10.2022
- Engaged in friendly conversation with customer to better uncover individual needs.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Senior Fellow
Nio Inc.
05.2022 - 08.2022
- Engaged in friendly conversation with customer to better uncover individual needs.
- Located merchandise across various stores to address customer needs.
- Created inviting environment for customers by maintaining store organization and cleanliness..
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
IELTS English Teacher-Speaking
Meten International Education Group
05.2021 - 04.2022
- Conducted one-on-one and small-group instruction to teach and reinforce concepts.
- Promoted critical thinking to build subject engagement and interaction.
- Developed activities and integrated technology to diversify instruction.
- Personalized instruction based on needs, interests and capabilities of individual students.
Course Consultant Manager
Meten International Education Group
10.2018 - 04.2021
- Created employee schedules to align coverage with forecasted demands.
- Managed day-to-day staffing and handled scheduling for subordinates.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
Course Consultant
Meten International Education Group
02.2018 - 09.2018
- Increased sales and customer satisfaction through personalized servicing.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Determined solutions for clients promptly and professionally.
- Answered questions about store policies and addressed customer concerns.
Client Advisor
St. Howards Education Ltd.
11.2017 - 01.2018
- Increased sales and customer satisfaction through personalized servicing.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Determined solutions for clients promptly and professionally.
- Answered questions about store policies and addressed customer concerns.
Course Consultant
Meten International Education Group
12.2016 - 08.2017
- Increased sales and customer satisfaction through personalized servicing.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Determined solutions for clients promptly and professionally.
- Answered questions about store policies and addressed customer concerns.
Course Consultant
Education First EF
01.2015 - 11.2016
- Increased sales and customer satisfaction through personalized servicing.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Answered questions about store policies and addressed customer concerns.
- Determined solutions for clients promptly and professionally.
Researcher
Isaac & Kenneth Associates
10.2013 - 12.2014
- Advised managers on best practices to maintain compliance with applicable laws.
- Coordinated schedules to arrange management interviews with applicants.
- Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates.
- Consulted with clients to identify survey needs and specific requirements such as special samples.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Education
Bachelor of Science - Biotechnology
Foshan University
Foshan, China06.2013
Skills
- MS Office
- Problem-Solving
- Analytical and Critical Thinking
- Product and Service Sales
- Teamwork and Collaboration
Timeline
Tesla Advisor
Tesla
09.2022 - 10.2022
Senior Fellow
Nio Inc.
05.2022 - 08.2022
IELTS English Teacher-Speaking
Meten International Education Group
05.2021 - 04.2022
Course Consultant Manager
Meten International Education Group
10.2018 - 04.2021
Course Consultant
Meten International Education Group
02.2018 - 09.2018
Client Advisor
St. Howards Education Ltd.
11.2017 - 01.2018
Course Consultant
Meten International Education Group
12.2016 - 08.2017
Course Consultant
Education First EF
01.2015 - 11.2016
Researcher
Isaac & Kenneth Associates
10.2013 - 12.2014
Bachelor of Science - Biotechnology
Foshan University
Similar Profiles
Logan WaltersLogan Walters
Warehouse Worker at TeslaWarehouse Worker at Tesla
Marcelus ClayMarcelus Clay
Production Associate at TeslaProduction Associate at Tesla
Shaun ThackerShaun Thacker
Production Associate at TeslaProduction Associate at Tesla
Paige D'AmicoPaige D'Amico
Lead Production Associate Manager at TeslaLead Production Associate Manager at Tesla
Lucheng ZhouLucheng Zhou
Intern at INGSHI Information Technology Co., Ltd.Intern at INGSHI Information Technology Co., Ltd.