Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jiahao Cai

Toronto,ON

Overview

3
3
years of professional experience

Work History

Waiter

Shuang
01.2020 - 07.2020
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.

Food Delivery Driver

Fantuan Delivery
12.2021 - 05.2023
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.

Restaurant Busser

Misty Restaurant & Bar
05.2023 - 07.2023
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

Education

Bachelor of Arts - Business Economics

York University
Toronto, ON
12.2023

Skills

  • Customer Relations
  • Microsoft Excel
  • Quick Learner
  • Multitasking proficiency
  • Effective problem-solving skills
  • Team collaboration

Languages

Chinese (Mandarin)
English

Timeline

Restaurant Busser

Misty Restaurant & Bar
05.2023 - 07.2023

Food Delivery Driver

Fantuan Delivery
12.2021 - 05.2023

Waiter

Shuang
01.2020 - 07.2020

Bachelor of Arts - Business Economics

York University

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Jiahao Cai