Jiah Sindhu

• Answered questions about store policies and addressed customer concerns.
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs and demands during weekends and Holidays.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Built relationships with customers to encourage repeat business.
• Helped customers complete purchases, locate items, and join reward programs.

• Acted as the main liaison for all customer service questions via email, phone, and online chat.
• Processed and coordinated product returns, exchanges, and refunds in alignment with company policies.

• Investigated and resolved customer complaints, including product discrepancies, delivery delays, and order errors.
• Collaborated with warehouse and fulfillment teams to ensure accurate and timely order processing.
• Maintained detailed records of customer interactions and return cases to identify trends and improve processes.
• Created and updated customer service templates, FAQs, and communication guidelines for efficiency and consistency.
• Monitored customer satisfaction and provided feedback to management for continuous improvement.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.