Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

JIA XU

Greater Sudbury,ON

Summary

Knowledgeable Business Analysis and Credit Risk Identification and Reporting with proven track record in enhancing customer relationships and risk identification and early alert monitoring. Demonstrated success in executing strategic sales initiatives and fostering client loyalty. Utilized negotiation and communication skills to close deals and build lasting partnerships.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Internal Auditor

Industrial and Commercial Bank of China (Canada)
04.2025 - Current

1. Participate in audit project preparation stage: audit planning, confirmation of scope, preliminary discussion with auditees, etc.

2. Conduct audit fieldwork, including but not limited to process walk throughs, writing audit work programs, perform sample testing, accurately identifying control gaps and appropriately describing the related risks of issues identified.

3. Collect sufficient supporting documents, prepare working papers, actively participate in the process of identifying potential findings, drafting conclusions, revise and update paper work in a timely manner, and ensure completeness/accuracy of all the working papers/documentations.

4. Assist in preparation of initial draft for internal audit reports, facilitating discussions with process owners to develop action plans and follow up on management actions within committed timelines and validating remediation actions, wherein applicable, taken by management and immediately escalating any significant issues identified without waiting for final report issuance.

5. Undertake other assigned responsibilities.

Credit Risk Identification Manager

Hang Seng Bank (China) Limited
08.2019 - 07.2023
  • Conducted thematic reviews and provided actionable recommendations that enhanced lending positions, resulting in a 12% improvement in risk management and reduced instances of bad debt.
  • Prepared and presented internal & external reports for management review, ensuring 100% accuracy and timely submission, which improved management decision-making and operational efficiency.
  • Scrutinized exceptional reports and past due/limit excess data, identifying key areas for improvement,which contributed to a 10% reduction in overdue accounts and improved credit risk monitoring.
  • Maintained proactive communication with business units to address credit risks, resulting in a 20% decrease in high-risk account activities through early identification and swift intervention.

Credit Risk Manager

United Overseas Bank (China) Limited
07.2013 - 08.2018
  • Established the monitoring policies with business units, identifying high-risk accounts, leading to a 20% reduction in credit losses through proactive monitoring and early intervention.
  • Monitored past-due and excess accounts, collaborating with business and relationship managers to address overdue accounts, reducing outstanding balances by 15% through timely follow-ups.
  • Prepared detailed portfolio review analyses for management, contributing to data-driven decision-making that improved credit risk management and reduced non-performing loans (NPL) by 10%.
  • Handled data processing & risk reporting, ensuring accurate credit risk assessments and streamlining system operations, improving risk reporting efficiency by 25% & enhancing operational transparency.
  • Reported projected non-performing loans scenarios, providing worst-case analyses that contributed to better risk forecasting and strategic planning, minimizing potential financial exposure by 18%.

Associate Customer Relationship Manager

Bank of East Asia (China) Limited
04.2011 - 06.2013
  • Conducted thorough customer profile analysis and KYC procedures, ensuring high-quality credit applications and enabling a 30% improvement in credit approval efficiency & compliance adherence.
  • Strengthened bank-customer relationships by expanding existing customer portfolios, resulting in a15% increase in overall portfolio holdings and improved long-term client loyalty.
  • Proactively recommend consumer banking products to targeted customers, increasing product uptake by 20%, and boosting sales revenue by 10% through tailored financial solutions.

Customer Solutions Representative

First Sino Bank
09.2008 - 03.2011
  • Gathered customer profiles, conducting KYC procedures, and ensuring high-quality credit applications, resulting in a 25% improvement in credit approval efficiency and reduced risk exposure.
  • Successfully delivered asset allocation and suitability assessments, improving clients' financial planning outcomes, leading to a 30% increase in cross-selling of financial products and services.
  • Provided regular feedback to managers and marketing teams on product processes, contributing to a10% improvement in product offerings and enhanced customer experience. Established and maintained strong relationships with over 50 clients, securing new business and deepening existing relationships, resulting in a 20% increase in portfolio value.

Education

MBA - Business Administration

Laurentian University
Greater Sudbury, None
01-2025

Bachelor - Economics

Fudan University
Shanghai, China
06-2008

Skills

  • Customer service
  • Product knowledge
  • Sales expertise
  • Sales presentations
  • Time management
  • Decision-making
  • Team leadership
  • Verbal and written communication
  • Complex Problem-solving
  • Documentation and reporting
  • Goal-oriented mindset
  • Client needs assessment
  • Teamwork and collaboration
  • Problem-solving

Accomplishments

  • Achieved credit losses reduction by 20% through effectively monitoring high-risk accounts and established early alert monitoring list.
  • Collaborated with different team in the development of EAST system to streamline data processes, improved 30% reporting efficiency.

Languages

English
Full Professional
Chinese (Mandarin)
Native or Bilingual

Certification

Certificate of SQL for Data Science

Certificate of bookkeeping Basic

Certificate of Federal Income Tax Level 1

Timeline

Internal Auditor

Industrial and Commercial Bank of China (Canada)
04.2025 - Current

Credit Risk Identification Manager

Hang Seng Bank (China) Limited
08.2019 - 07.2023

Credit Risk Manager

United Overseas Bank (China) Limited
07.2013 - 08.2018

Associate Customer Relationship Manager

Bank of East Asia (China) Limited
04.2011 - 06.2013

Customer Solutions Representative

First Sino Bank
09.2008 - 03.2011

MBA - Business Administration

Laurentian University

Bachelor - Economics

Fudan University
JIA XU