Jia Uddin
Scarborough ,ON
Summary
Over 13 years of experience in customer service Exceeded call centre sales target by 100% Postgraduate certificate in International Business management. Maintain positive and approachable character with customers Excellent communication and problem-solving skills. Excellent ability to work in a team environment as well as work independently
Overview
23
23
years of professional experience
Work History
General Laborer
Just Labour Temporary Help
05.2019 - Current
- Loaded, unloaded and moved material to and from storage and production areas.
- Assisted team members with tasks that require group effort.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Notified supervisors of defective equipment or material.
Customer Service Specialist
Design Group Staffing
02.2019 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
Concierge
Paragon Security
10.2012 - Current
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
Security Guard Officer
Authentic Concierge and Pillar Security
04.2019 - 11.2019
- Monitored employee activities, confirming compliance with security regulations.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
Credit Card Specialist
Gatestone and Co. Inc Collect Corp Central Inc
01.2019 - 03.2019
- Reviewed and verified vendor completeness and compliance to rectify billing disputes and fraud cases.
- Supported continued monitoring, auditing and reporting to drive compliance and optimize credit card processing.
- Developed and maintained tracking process for plastics and cardholder agreements to support business objectives and projected credit card volumes.
- Fielded 120 incoming customer calls to deliver high-quality solutions.
- Monitored existing customer accounts for continued creditworthiness based on analysis of past performance and current information.
General Laborer
Global Human Resources Center
11.2017 - 03.2018
- Loaded, unloaded and moved material to and from storage and production areas.
- Assisted team members with tasks that require group effort.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Notified supervisors of defective equipment or material.
- Performed thorough quality checks on products and materials to identify any defects.
- Used measuring tools such as gauges and tape measure to identify conforming parts during production.
- Worked alongside staff to discuss and implement best practices and exceed team objectives.
Concierge
Gardaworld
07.2012 - 08.2016
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
General Manager
Quantum Inc
11.2013 - 12.2013
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Catering Staff Member
Fast Fresh Foods
05.2012 - 09.2012
- Cleared dishes and glassware quickly following each course.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
Food Service Team Member
What a Bagel
05.2012 - 06.2012
- Received orders from customers and input into order management system.
- Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
- Prepared food orders to support waitstaff and other team members.
- Distributed food during busy peak periods to drive customer satisfaction.
General Laborer
United Staffing
02.2012 - 04.2012
- Loaded, unloaded and moved material to and from storage and production areas.
- Assisted team members with tasks that require group effort.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Performed general housekeeping and cleaning tasks.
- Performed thorough quality checks on products and materials to identify any defects.
- Participated in safety seminars.
- Maintained and repaired facilities, equipment and tools.
- Worked alongside staff to discuss and implement best practices and exceed team objectives.
Crew Member
Mcdonalds
04.2011 - 06.2011
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Education
Master of Arts - International Business Management
George Brown College
Toronto, ON10.2017
Bachelor of Arts - Finance
George Brown College
Toronto, ON10.2015
Skills
- Scaffold Building
- Preparing Job Sites
- Situational Awareness
- Sustainable Materials
Timeline
General Laborer
Just Labour Temporary Help
05.2019 - Current
Security Guard Officer
Authentic Concierge and Pillar Security
04.2019 - 11.2019
Customer Service Specialist
Design Group Staffing
02.2019 - Current
Credit Card Specialist
Gatestone and Co. Inc Collect Corp Central Inc
01.2019 - 03.2019
General Laborer
Global Human Resources Center
11.2017 - 03.2018
General Manager
Quantum Inc
11.2013 - 12.2013
Concierge
Paragon Security
10.2012 - Current
Concierge
Gardaworld
07.2012 - 08.2016
Catering Staff Member
Fast Fresh Foods
05.2012 - 09.2012
Food Service Team Member
What a Bagel
05.2012 - 06.2012
General Laborer
United Staffing
02.2012 - 04.2012
Crew Member
Mcdonalds
04.2011 - 06.2011
Master of Arts - International Business Management
George Brown College
Bachelor of Arts - Finance
George Brown College
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