Open To Work
JI LI
Barista
Edmonton,AB
Summary
Dynamic professional with extensive experience in customer service and team leadership at Starbucks and Marble Slab Creamery. Proven track record of optimizing workflows and enhancing service quality through strong communication skills and Microsoft Office proficiency. Recognized for fostering positive work environments and training staff to achieve operational excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Edmonton, Canada
01.2024 - 01.2025
- Delivered exceptional customer service in high-pressure environments.
- Maintained organized, clean workstations and dining areas to enhance customer experience.
- Operated cash registers and processed transactions accurately, ensuring smooth customer flow.
- Collaborated with team members to ensure seamless service during peak hours.
- Managed daily morning rush of customers with efficient, composed service.
- Exhibited calm demeanor during high-volume periods and special events, fostering positive atmosphere.
- Responded to inquiries quickly and professionally to enhance customer experience.
- Consistently adhered to food safety and sanitation guidelines.
Administrative Assistant
Dland Auto Service
Edmonton, Canada
01.2020 - 01.2024
- Coordinated scheduling and appointments for service technicians and clients, enhancing service efficiency.
- Organized customer records and maintained service history files.
- Processed invoices and payments for automotive services, ensuring accurate financial records.
- Facilitated communication between customers and service staff to resolve inquiries and improve service experience.
- Managed supply orders to ensure availability of necessary materials.
- Addressed incoming calls and inquiries about available services.
- Facilitated supply orders, ensuring availability of necessary materials.
- Implemented filing systems to improve document retrieval efficiency.
Senior Team Member / Shift Lead
Marble Slab Creamery
Edmonton, Canada
01.2010 - 01.2020
- Supervised daily operations to optimize team workflow and meet service goals.
- Developed and implemented processes that enhanced team productivity and service quality.
- Guided junior team members and coordinated activities to enhance team collaboration and performance.
- Trained new employees on store procedures and customer service standards.
- Participated in recruiting by interviewing potential candidates to identify top talent.
- Coordinated promotional events to boost customer engagement and brand visibility.
- Maintained knowledge of industry trends and best practices to shape effective strategies.
Education
Some College (No Degree) - Office Administration
Macewan University
EdmontonSome College (No Degree) - Management
Macewan University
EdmontonHigh School Diploma -
Edwin Parr Composite High School
Athabasca, AB07-2007
Skills
- Administrative support and coordination
- Meeting scheduling and calendar management
- Confidential records management
- Filing and database organization
- Communication and liaison skills
- Office supplies maintenance
- Workflow tracking and optimization
- Microsoft Office Suite proficiency
- Google Workspace expertise
- Data entry and invoice processing
- Receipt reconciliation and billing coordination
- Insurance and POS systems management
- Online payment portal oversight
- Daily cash reconciliation practices
- Digital and paper file management
- Front-desk reception duties
- Customer care and inbound call handling
- Email and inquiry management strategies
- Training and compliance oversight
- Privacy and confidentiality adherence
Languages
English
Full Professional
Chinese (Mandarin)
Full Professional
Certification
Drivers License-Class 5
Accomplishments
Top performer Award in Badminton (Regional Level Doubles)
Affiliations
Volunteered at Seniors Assisted Transportation Society
Timeline
Barista
Starbucks
01.2024 - 01.2025
Administrative Assistant
Dland Auto Service
01.2020 - 01.2024
Senior Team Member / Shift Lead
Marble Slab Creamery
01.2010 - 01.2020
Some College (No Degree) - Office Administration
Macewan University
Some College (No Degree) - Management
Macewan University
High School Diploma -
Edwin Parr Composite High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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