Jhun Martin Balbuena

• Supervising, coordinating and scheduling the activities of food counter attendants

• Responding to customer complaints and concerns

• Training new staff and providing ongoing coaching for existing crew on proper procedures

• Ensuring the restaurant is compliant with all food safety requirements

• Ensuring that safety regulations are followed

• Ensuring that food quality and service levels are compliant with established expectations

• Planning, organizing, directing, controlling and evaluating daily operations

• Completing daily records for sales, wastage, stock level assessment and repairs needed

• Participating and assisting in the development of policies and procedures

• Execute processes related to Order to Cash with a focus on efficiency, first-time quality and overall
  continuous process improvement. He is responsible for processing AR transactions such as billing, posting
  customer payments, gathering and analyzing financial information and collections.
  Process A/R billings, adjustments, and write offs
  Understand and perform Accounts Receivable supervisory role if and when needed
• Provides required business unit reporting and other required information, when needed
• Track and reconcile daily/monthly AR balance
  Investigating into situations where invoices and customer information requirements may contradict.
  Manages and execute Order to Cash or Collection Helpdesk processes
• Collection resources wil have 50% voice tasks;
• Support to maintain and improve service performance metrics reports, as required
• Provide status of work in process, assist in planning and coordinating execution of work, escalate
  issues in a timely and appropriate manner while pushing to identify resolutions
• Provide quality, cost effective service while looking at ways to contribute to process improvement

• Researching and examining credit risks, assesses credit history and approves or disapproves extension of credit for all new accounts in MACS, Trend and SX, SAP 300 and 400

• Ensuring all process orders are processed within SLA

• Performing analysis to identify possible fraud

• Relying on instructions and pre-established guidelines to perform job-related

functions

• Maintaining internal contact with various departments and external contact with

customers and banks

• Utilizing basic knowledge of financial statement analysis, commonly used practices

and procedures within this field.

• Monitors and reports progress on department goals and
  objectives
• Prepares for and participates in weekly managers' meeting
• Conducts weekly department walk-through to assess
  performance, diagnose opportunities, and identify actions
• Understands the restaurant business plan and takes ownership of department goals
• Reviews guest count and sales projections
• Uses Shift Management Tool and accomplishes pre-shift, during shift, and post shift tasks
• Reviews the Crew Schedule
• Coordinates with other Department Managers on the
  maintenance and updating of the crew bulletin board
• Forecasts sales related to store marketing with the
  assistance of Restaurant General Manager and Customer Experience Manager
• Demonstrates and reinforces the leadership behaviors and basic people minimums (uniform, crew schedules etc.) necessary to gain commitment from crew and managers
• Ensures proper training and execution all Service area
  procedures. This includes, Front Counter (DPS or Non-DPS), Order Kiosk, Drive-Thru, Pick-up, McCafe, McDelivery, Dessert Center/ Project Gold, and other business extensions
  
  

• As a Service Crew, your role is to provide a total McDonald's experience of Fast, Accurate and Friendly Service. Does whatever it takes to make our customers feel welcome in our restaurants and leave with a smile. Works closely with the management team
  in achieving desired level of QSC. Key customers include
  Management Team, Operations mid-management and the paying customers.
• Your role is to maintain quality products and high standards and procedures
• Strictly adheres to producing quality McDonald's product all the time.
• As LSM, your role is to provide and maintain excellent customer relations, which includes the following responsibilities:
• Welcomes, meets and greets customers in the lobby; ensures that their dining experience is excellent
• Engages with guests in the dining and pick-up areas to create genuine guest connections
• Directs guests to self-order
• Acts as manager's "eyes and ears" in the lobby and seating area, alerting the manager of any problems that may arise in the areas of QSC & V and restaurant merchandising
• Adds fun and builds long term sales through activities, held within the restaurant, i.e., birthday parties, restaurant tours, large food order, Fun Day, Happy Meal Selling, etc.
• Creates an atmosphere of fun by ensuring proper music genre and dynamics in the restaurant