JHUNE WILDSTAR D. BALOLONG
San Antonio,Mexico
Summary
Customer-focused Food Service Worker with 2+ years of experience in fast food, retail, and customer service fields. Instrumental in resolving guest concerns and increasing their satisfaction levels with a stellar record of friendly and upbeat guest service. Collaborative communicator, able to multitask effectively in a fast-paced, deadline-driven environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cashier
KFC
04.2016 - 04.2028
- Cross-sell products and introduce new ones
- Handled cashier duties, provided excellent customer service, resolved customer complaints and inquiries
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Welcomed customers and helped determine their needs
- Helped customers complete purchases, locate items, and join reward programs
- Used POS system to enter orders, process payments and issue receipts
- Processed refunds and exchanges in accordance with company policy
- Performed cash, card and check transactions to complete customer purchases
Housekeeping Attendant
Sual Power Plant
05.2015 - 02.2016
- Enter guest rooms by adhering to proper procedures and ensure they are vacant
- Successfully managed housekeeping jobs on 52 rooms in 3 wings, within the given time period of 7 hours, just in time of arrival of the expected foreign delegates.
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Worked well in a team setting, providing support and guidance
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Disposed of trash and recyclables each day to avoid waste buildup
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs
Government Operations
GIP, PESO
06.2014 - 12.2014
- Responsible for receiving and verifying inquest and assist walk-in clients, and answer inquiries
- Perform community outreach at public functions
- Developed materials using Microsoft Publisher and Powerpoint
- Assisted with patient care and participated in daily activities.
- Worked effectively in fast-paced environments
- Demonstrated respect, friendliness and willingness to help wherever needed
- Organized and detail-oriented with a strong work ethic
Education
No Degree - Cookery
TESDA Alaminos Pangasinan
Philippines11.2019
Undergraduate - Computer
AICS ( Asian Institue Of Computer Science ), ScienceCollege
Mexico Pampanga04.2012
Skills
- POS Operation
- Customer Service
- Restaurant Intercom
- Proficient in MS Office (Word, Excel, Powerpoint)
- Stocking and Replenishing
- Verbal and Written Communication
- Cleaning and Sanitizing
- Customer Relations
- Critical Thinking
- Merchandising
- Restocking
- Speaking
Accomplishments
- Certifications : Passed One-Year Food Safety Certification
Certification
- Cookery, TESDA Alaminos Pangasinan - 45 days (1080 hours)
Timeline
Cashier
KFC
04.2016 - 04.2028
Housekeeping Attendant
Sual Power Plant
05.2015 - 02.2016
Government Operations
GIP, PESO
06.2014 - 12.2014
No Degree - Cookery
TESDA Alaminos Pangasinan
Undergraduate - Computer
AICS ( Asian Institue Of Computer Science ), ScienceCollege
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