JHUNE LOUIE NIPAS
Kanata,Ontario
Summary
A Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. In my 6 years of customer service, I have gained a knowledge of how to best assist all types of people even in the most challenging situations.
6 years of working in Customer Service in Qatar and I worked as a Team Member in Tim Horton's. I graduated with a degree in hotel and restaurant management. Able to multi task, passionate and able to achieve goals. Knowledge hungry and quick learner.
Overview
7
7
years of professional experience
Work History
Team Member
Tim Hortons
02.2024 - Current
- Provide customer service support to ensure satisfaction
- Received, processed and stocked merchandise in accordance with store policies
- Organized inventory shelves for easy access and maintenance of stock levels
- Performed opening and closing duties such as setting up displays, restocking items and cleaning sales floor
- Operating cash register to process payments from customers.
Customer Service Associate
Doha Oasis
02.2021 - 09.2023
- Greeted customers upon arrival and assisted them with their inquiries
- Processed payments using cash registers and credit card machines
- Provide excellent customer service by listening to customer needs and responding accordingly
- Stock shelves displays with products
- Offer suggestions for additional items that may interest customers
- Kept up to date on new products and promotions available on store
- Assisted other departments when needed during busy periods.
Guest Service Associate
Leisure
08.2019 - 01.2023
- Greeted customer in friendly and professionally manner
- Process customer transaction accurately and efficiently
- Assisted customer with product selection and answer questions about product and prizes
- Balanced daily cash register transactions at end of each shift
- Operated POS systems efficiently to process payments from customer using cash or debit/credit cards.
Customer Service Associate
Vox Cinemas
12.2016 - 08.2019
- Process payments using cash registers and credit card machines
- Verified age for movies for certain age according to law state regulations
- Ensured all areas of store were clean and organized at all times
- Handled cash accurately during each shift
- Participated in monthly team meeting to discuss strategies for improving customer service satisfaction levels
- Educated customers on special pricing opportunities and company offerings.
Education
Bachelor of Science - Hotel And Restaurant Management
Lyceum of The Philippines University
Manila, Philippines04.2012
Skills
- Customer Service
- Cash Handling
- Computer Skills
- Product Knowledge
- Positive Attitude
- Problem-Solving
- Attention to Detail
- Multi-Tasking
Awards
- Momenteur of the Month, Vox Cinemas, Doha, Qatar, 09/01/17 - 08/01/18
- Basic Food Hygiene / Health Safety, Vox Cinemas, Doha, Qatar, 08/01/17
- National Certificate II in Food and Beverage (NCII), TESDA, Manila, Philippines, 09/01/
Languages
English
Professional Working
Timeline
Team Member
Tim Hortons
02.2024 - Current
Customer Service Associate
Doha Oasis
02.2021 - 09.2023
Guest Service Associate
Leisure
08.2019 - 01.2023
Customer Service Associate
Vox Cinemas
12.2016 - 08.2019
Bachelor of Science - Hotel And Restaurant Management
Lyceum of The Philippines University
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